Companies that Prioritize DEIB Practices May Have Better Business Metrics

XpertHR data finds that employers with a mature approach to DEIB practices are more likely to see improvements in key business metrics 

New York City (December 14, 2022) – A new survey from HR strategy and compliance software provider, XpertHR, indicates employers with future-focused approaches to diversity, equity, inclusion and belonging (DEIB) are far more likely to report improvements in employee engagement, turnover, and net promoter scores than companies that only approach DEIB from a legal compliance and risk
mitigation perspective.

Other top takeaways from the XpertHR 2022 Diversity, Equity, Inclusion and Belonging Trends Survey include: 

– 34% of companies approach DEIB purely from a risk mitigation perspective, while two-thirds (66%) have more mature approaches that acknowledge, demonstrate commitment to or take a future-focused approach to DEIB practices.
DEIB practices are considered important or very important to 61% of responding companies, but only 42% report being ready to improve their DEIB practices, and most companies do not have an active, documented DEIB strategy.
– Although DEIB commitment has a clear correlation with key business metrics, only 37% of responding companies have procedures in place to hold leaders accountable for accomplishing specific DEIB goals and objectives.
– Larger organizations overwhelmingly have better DEIB plans and more resources to dedicate to diversity, while smaller organizations have few resources and no plans for DEIB.

“Companies that take a proactive approach to DEIB are more likely to report recent improvements in metrics like turnover than companies that only meet the bare minimum legal requirements,” says Victoria Kelleher, Lead Survey Specialist at XpertHR.  “We’d need more research to know if this relationship is actually causal, but the results are promising.” 

Companies were classified based on the maturity of their approaches to DEIB, with the least mature group only addressing DEIB for the sake of legal compliance, the second-most mature group showing awareness towards DEIB and the most mature group committing to DEIB initiatives. Next, employers were asked about their key business metrics and whether they improved, worsened, or didn’t change from 2021 to 2022. Those with more mature approaches, the “Commitment” and “Awareness” categories, were more likely to see improvements than those sticking to a compliance-based plan in three key areas:  

– Key talent turnover – 42% of employers following the “Commitment” approach saw better turnover from 2021 to 2022, as did 28% of “Awareness” employers and 25% of “Compliance” employers. 
– Employee engagement – 60% of “Commitment” organizations and 44% of “Awareness” organizations saw improved engagement with their employees. Only 33% of “Compliance” organizations reported the same. 
– Net promoter score – 55% of “Commitment” companies and 44% of “Awareness” companies had higher scores, with 37% of “Compliance” companies reporting the same. 

 

based on approachImage caption: Companies approaching DEIB from either a Commitment or Awareness approach see more improvement than companies using the Compliance approach.   

 

A little less than half of the companies surveyed enforce DEIB training programs that include education on topics such as unconscious bias or psychological safety, in addition to just compliance information. Yet the XpertHR research shows that companies which offer this training were more likely to report improvement in metrics such as employee engagement, turnover, and net promotor scores.

“It’s clear that companies who invest resources to train employees on topics that promote a more inclusive company culture were more likely to report recent improvements on these metrics,” Kelleher explained.

But, she acknowledged, training efforts can often be hampered by operational realities such as appropriate planning and resource allocation. The XpertHR survey also examined DEIB strategies by business size and found that most small organizations do not have a DEIB strategy (33%) or have a plan in progress (35%). On the other end of the scale, most larger businesses had a documented strategy (28%) or a comprehensive strategy (30%). Unsurprisingly, having a plan leads to more resource allocations; the survey found that most larger organizations had some resources to devote to DEIB (59%) than not (41%). The same was the opposite for smaller companies, with 68% having no or very few resources and only 32% having DEIB resources.

 

 

“Developing a DEIB strategy is hard work, but it’s likely worth the investment for employers to show their commitment now more than ever,” says Kelleher. “Some recent studies have found that more than 80% of workers would consider leaving a job if they felt that their company wasn’t committed to DEIB values.”

The XpertHR 2022 Diversity, Equity, Inclusion and Belonging Employer Trends Survey was conducted from August 17, 2022, to September 14, 2022, using a self-administered online survey. The survey sample included 276 employers from across the US.

About XpertHR®

Global leader XpertHR empowers organizations to shape HR strategy, manage employee risk and embrace diverse talent ecosystems to create equitable, high-performing and purposeful workplaces. Since 2002, the data analytics and intelligent solutions provider has earned a reputation for providing expert insights, trusted resources and practical tools to help customers achieve greater efficiency, improve compliance and increase employee engagement. XpertHR is proud to be part of the LexisNexis® Risk Solutions portfolio within RELX, a global provider of information-based analytics and decision tools for professional and business customers. To learn more visit xperthr.com.

Contact Information

Name: Lauren Doyle
Email: ldoyle@wordsworthweb.com
Job Title: Communication Specialist

BEEAH Group and Chinook Sciences Partner with Japan’s Air Water Inc. on First Waste to Hydrogen Plant

Following the signing of an MoU, BEEAH Group, Chinook Sciences and Air Water are working together to achieve the production of fuel cell grade hydrogen while tackling the challenge of waste wood and plastic

SHARJAH, December 14 2022: BEEAH Group, the Middle East’s sustainability pioneer, Chinook Sciences, UK’s innovator in waste to fuel technologies, and Air Water, a Japanese conglomerate with businesses relating to natural resources and industrial gas production, are coming together to realise the ambitious target of producing fuel cell grade hydrogen from waste wood and plastic. The three organisations recently signed an MoU in Japan as a first step in forming a consortium that will advance progress on the Middle East’s first waste to hydrogen plant, located in Sharjah, UAE, and explore further opportunities across the region.

Combining BEEAH’s expertise in waste management and material recovery, Chinook Sciences patented RODECS pyrolysis and gasification process, and Air Water’s Hydrogen Refinement technology, the Waste to Hydrogen plant in Sharjah will transform waste wood and plastic into fuel-cell grade green hydrogen. The plans for the Waste to Hydrogen plant include an on-site green hydrogen dispensing station capable of fuelling several vehicles. To realize this innovative type of fuelling station, the plant will need to produce fuel cell-grade hydrogen, which will be made possible with Air Water’s Hydrogen Refinement technology. Syngas produced from the RODECS pyrolysis and gasification process from Chinook Sciences will be fed into the hydrogen refinement system, resulting in fuel cell grade green hydrogen. Specifically, the grade hydrogen will be produced for PEM fuel cells at ISO14687 or SAEJ2719 standards.

Last year, following Cop26 in Glasgow, the UAE announced the Net Zero by 2050 Strategic Initiative, becoming the first nation in the Middle East to announce a net-zero emissions strategy. As part of this strategy, the UAE also announced a hydrogen leadership roadmap, which includes the production and export of green hydrogen produced through clean technologies. The production of waste-derived fuels is a clean energy technology and through the production of fuel cell grade hydrogen, the Sharjah Waste to Hydrogen plant will potentially displace thousands of tons of CO2 every year.

Khaled Al Huraimel, Group CEO of BEEAH Group, said: “For BEEAH, the waste-to-hydrogen plant is an innovation that will enable us to eliminate the challenge of certain types of waste wood and plastic, while also producing fuel cell grade hydrogen, which is a solution for emissions-free mobility of the future. The project aligns with the UAE’s Hydrogen Leadership roadmap and demonstrates a feasible, scalable and sustainable approach to green hydrogen production. To achieve this kind of innovation, we partnered with Chinook Sciences to bridge the gap between waste processing and pyrolysis. By partnering with Air Water on this project, we are bringing cutting-edge hydrogen refinement technology from Japan. Together, we will break new ground in green, fuel cell grade hydrogen production for the region as well as globally.”

Air Water’s engineering division based in New Jersey, United States, has been working with Chinook Sciences since 2004 on the active pyrolysis technology in the multi-patented RODECS process, which is a universal thermal treatment system. Air Water and Chinook Sciences have an intricate knowledge of the conversion processes in RODECS, which will inform the success of the Waste to Hydrogen project with BEEAH Group.

Dr. Rifat Chalabi, Chairman and Co-Founder of Chinook Sciences, said: “In order to achieve high quality fuel cell grade hydrogen as from the Waste to Hydrogen plant, Hydrogen Refinement will be a critical step. Air Water provides contaminant reduction solutions at a high level of quality and, through previous collaboration, is also closely aware of the processes involved in RODECS pyrolysis and gasification process. Air Water’s Hydrogen Refinement can be applied to various types of syngas that we will produce from different types of feedstocks, enabling us to effectively produce high quality fuel cell hydrogen from both unrecyclable wood and plastic waste. Leveraging Air Water’s technologies, I look forward to demonstrating a new model for green hydrogen production alongside BEEAH Group.”

Speaking about Air Water and the partnership, Ryosuke Matsubayashi, Executive Vice President and COO of Air Water, said: “We have been engaged in manufacturing and selling hydrogen gas and related equipment in the global market for many years. Air Water holds a high market share for hydrogen gas in Japan and liquid hydrogen-related equipment in North America. We are working to realise a decarbonised society through green hydrogen production by applying our proprietary technologies, including production, separation and recovery, purification, liquefaction, and transportation of hydrogen. We are pleased to announce that Air Water and Chinook Sciences jointly provide an innovative hydrogen production process. By combining the Chinook Sciences technology for syngas from waste and Air Water’s hydrogen production and refining technologies that have been developed over the years, we can help create a decarbonised society with BEEAH in the UAE. We look forward to the continued collaboration of our three companies and making positive environmental impact on a global scale. “

The Waste to Hydrogen plant in Sharjah was first announced by BEEAH Group and Chinook Sciences Green in May 2021 and was formalised later the same year with the commencement of development plans. The project will add to BEEAH Group’s diversifying portfolio of zero-waste, net-zero emissions solutions to power the sustainable, smart cities of tomorrow. At the same time, it will introduce cutting-edge technologies from UK’s Chinook Sciences and Japan’s Air Water to the UAE and the nation. By 2030, the global green hydrogen production market is expected to reach USD 1 trillion. As per its Hydrogen Leadership Roadmap, the UAE aims to be a hub for the export of green hydrogen and is targeting 25% of the global market.

Contact Information

Name: Mohamed Salim Allawi
Email: mallawy@beeahgroup.com
Job Title: Media Relations Specialist

Walmart Joins BBB National Programs’ CARU COPPA Safe Harbor Program for Roblox Product

McLean, VA – December 12, 2022 – Taking an important step to demonstrate its commitment to children’s privacy, Walmart joins BBB National Programs’ Children’s Advertising Review Unit (CARU) COPPA Safe Harbor Program to ensure that its new immersive Roblox experience complies with the stringent requirements of the Children’s Online Privacy Protection Act (COPPA) and CARU’s Self-Regulatory Guidelines.

Walmart is certifying its new Roblox immersive experience, Walmart’s Universe of Play, with CARU’s COPPA Safe Harbor program.

“Safety is a top priority for Walmart,” said Justin Breton, Director of Brand Experiences & Strategic Partnerships at Walmart. “We are committed to ensuring users – especially children – are protected as they explore and engage with this new, dynamic virtual world.”

BBB National Programs’ CARU COPPA Safe Harbor Program is the first and longest-running COPPA Safe Harbor Program in the U.S. and it is the only one designed to ensure both a company’s products and the product’s advertising comply with COPPA and CARU’s Advertising and Privacy Guidelines.

“Companies who participate in CARU’s COPPA Safe Harbor Program also comply with CARU’s Advertising Guidelines – a set of standards for advertising that help ensure advertising directed to children is not deceptive, unfair, or inappropriate,” said Dona Fraser, Senior Vice President, Privacy Initiatives, BBB National Programs.

Walmart is joining a stable of CARU COPPA Safe Harbor companies committed to customer privacy and to maintaining high standards in advertising to children. Learn more about the CARU COPPA Safe Harbor Program here.

 

About BBB National Programs:  BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard. The non-profit organization creates a fairer playing field for businesses and a better experience for consumers through the development and delivery of effective third-party accountability and dispute resolution programs. Embracing its role as an independent organization since the restructuring of the Council of Better Business Bureaus in June 2019, BBB National Programs today oversees more than a dozen leading national industry self-regulation programs, and continues to evolve its work and grow its impact by providing business guidance and fostering best practices in arenas such as advertising, child-directed marketing, and privacy. To learn more, visit bbbprograms.org.

 

About Children’s Advertising Review Unit: The Children’s Advertising Review Unit (CARU), a division of BBB National Programs and the nation’s first Safe Harbor Program under the Children’s Online Privacy Protection Act (COPPA), helps companies comply with laws and guidelines that protect children from deceptive or inappropriate advertising and ensure that, in an online environment, children’s data is collected and handled responsibly. When advertising or data collection practices are misleading, inappropriate, or inconsistent with laws and guidelines, CARU seeks change through the voluntary cooperation of companies and where relevant, enforcement action.

 

Contact:

Abby Hills
Director of Communications
BBB National Programs
703-247-9330 / press@bbbnp.org

In Two Fast-Track SWIFT Cases, National Advertising Division Recommends Claim be Modified or Discontinued and Disclosures Voluntarily Modified

New York, NY – December 8, 2022 The National Advertising Division (NAD) of BBB National Programs closed two new Fast-Track SWIFT cases in December. In those cases:

 

  •  Verizon Communications, Inc. challenged the claim that Comcast Cable Communications, LLC’s Xfinity internet service is “up to 7x faster than Verizon 5G Home Internet”; and
  • Truth in Advertising, Inc. (TINA.org) challenged disclosures in promotional ads for SAT preparation courses offered by TPR Education, LLC (The Princeton Review).

 

NAD Fast-Track SWIFT is an expedited NAD challenge process designed for single-issue advertising cases.

Verizon v. Comcast

Verizon challenged advertising comparing Comcast’s Gigabit tier (offering download speeds of up to 1200 Mbps) to Verizon’s 5G Home Internet service by stating that Xfinity internet service is “up to 7x faster than Verizon 5G Home Internet.”

NAD determined that, based on the 5G Home Internet speed range presented by Verizon on its website (typical download speeds vary between 85 Mbps and 300 Mbps), Comcast has a reasonable basis for the claim that Xfinity’s Gigabit tier is seven times faster than Verizon’s 5G Home Internet given that an approximate mid-point of the 85-300 Mbps range translates into a seven times greater download speed advantage.

However, NAD recommended that Comcast modify the claim that its Xfinity internet service is “up to 7x faster than Verizon 5G Home Internet” to clearly and conspicuously disclose the material difference that the “7x faster” claim is a comparison between Xfinity’s Gigabit tier to Verizon’s 5G Home Internet that offers a range of speeds, or, alternatively, discontinue the claim.

NAD determined that the challenge was appropriate for Fast Track SWIFT because it presented the single issue as to whether the advertiser’s comparative internet speed claim is supported.

In its advertiser statement, Comcast stated that it “agrees to comply with NAD’s recommendation” and “agrees to modify its disclosures, as recommended, to clarify the basis of comparison.”

 

TINA.ORG v. The Princeton Review

TINA.org challenged disclosures contained in promotional emails and online advertising for The Princeton Review’s SAT preparation courses. TINA.org argued that The Princeton Review does not adequately disclose the conditions that must be met for the company to honor its money back guarantee.

TINA.org noted that an asterisk in a promotional email following “Score a 1400+ or your money back.*” corresponds to fine print at the bottom of the email that notes that “restrictions apply” and directs consumers to the terms and conditions for details. Specifically, for the SAT 1400+ program, students with a starting score below 1250 are “guaranteed” at least a 150 point increase and students with a starting score of 1250 or higher are “guaranteed” a score of at least 1400.

During the challenge, The Princeton Review agreed to permanently modify the challenged advertising to clearly and conspicuously disclose the conditions for its money back guarantee.

NAD determined that the challenge was appropriate for Fast Track SWIFT because it presented the single issue as to whether the advertiser’s disclosures in connection with its money back guarantee are adequate.

In its advertiser statement, The Princeton Review stated that it is “modifying the presentation of information about its money back guarantee to further enhance consumer understanding” and noted that it “supports the self-regulatory process and appreciates the NAD’s attention to this matter.”

Learn more about the NAD Fast-Track SWIFT challenge process. All BBB National Programs case decision summaries can be found in the case decision library. For the full text of NAD, NARB, and CARU decisions, subscribe to the online archive.

 

About BBB National Programs: BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard. The non-profit organization creates a fairer playing field for businesses and a better experience for consumers through the development and delivery of effective third-party accountability and dispute resolution programs. Embracing its role as an independent organization since the restructuring of the Council of Better Business Bureaus in June 2019, BBB National Programs today oversees more than a dozen leading national industry self-regulation programs, and continues to evolve its work and grow its impact by providing business guidance and fostering best practices in arenas such as advertising, child-directed marketing, and privacy. To learn more, visit bbbprograms.org.

 

About the National Advertising Division: The National Advertising Division (NAD), a division of BBB National Programs, provides independent self-regulation and dispute resolution services, guiding the truthfulness of advertising across the U.S. NAD reviews national advertising in all media and its decisions set consistent standards for advertising truth and accuracy, delivering meaningful protection to consumers and leveling the playing field for business.

Contact Information

Name: Abby Hills
Email: press@bbbnp.org
Job Title: Director of Communications

2022 MICHELIN Guide California Features New 3-Star Restaurant

  • Addison awarded three MICHELIN Stars, taking the spotlight
    among 18 California eateries receiving new MICHELIN Star awards
  • 89 total restaurants achieve MICHELIN-Star status – seven with three Stars
  • Inspectors award two new Green Stars, bringing state total to 11

 

LOS ANGELES, Dec. 5, 2022 — Eighty-nine restaurants reached for the Stars in the 2022 edition of the MICHELIN® Guide California — including 18 earning new MICHELIN Star distinctions.

Addison received three Stars, bringing the state’s tally of three-MICHELIN-Star restaurants to seven. Caruso’s and The Restaurant at JUSTIN each were awarded one MICHELIN Star, plus a MICHELIN Green Star. California is now home to 11 of the 13 Green-Starred restaurants in North America.

“California is a foodie’s dream come true,” said Gwendal Poullennec, International Director of the MICHELIN Guides. “There are now 142 three-MICHELIN-Star restaurants in the world, with the addition of the spectacular Addison. It is truly a landmark accomplishment for the Addison team, and they have much to be proud of.

“Our inspectors also named two new MICHELIN Green-Star establishments, which prove themselves to be industry leaders in sustainable practices. The fact that the state has such a high concentration of Green Stars is a testament to the culinary scene’s strong commitment to the environment. There’s just so much to be excited about in this year’s selection.”

Here are the new MICHELIN-Starred restaurants, with inspector notes from each (inspector comments in full on the MICHELIN Guide website and mobile app):

Three MICHELIN Stars

Addison (San Diego; Contemporary/Californian cuisine)

Chef William Bradley has helmed the stoves at Addison since 2006, transforming this Southern Californian oasis into a world-class dining destination. Global inspiration and Californian sentimentality are at the heart of his approach, and no dish captures this better than sesame-seasoned Koshihikari rice finished with applewood-smoked sabayon and crowned with Regiis Ova reserve caviar. From chicken liver churros to a riff on chips and dip, dishes are playful yet polished. Opening bites such as Kumamoto oysters with pickled green strawberry or Iberian ham folded over a gloriously golden potato display finely tuned flavors. Shellfish-studded chawanmushi exemplifies masterful control over technique, flavors and textures. Meals conclude with a selection of stunning small bites. 

One MICHELIN Star

715 (Los Angeles; Japanese/Sushi cuisine)

Originally from Osaka prefecture, Chef Seigo Tamura came to the U.S. with dreams of becoming a pro basketball player. Thankfully for Los Angeles, the only points he’s scoring are with diners savoring his sushi. Together with his younger brother, the two have followed in their sushi chef grandfather’s footsteps. They source all seafood from Japan and age larger fish, such as tuna, in-house. Their blend of Hitomebore and Koshihikari rice is distinctive, and while Edomae-style sushi dictates using red vinegar for the rice, they add a little bit of sugar in a nod to their Osaka roots.

Camphor (Los Angeles; Contemporary/French cuisine)

Headed by uber-talented Chefs Max Boonthanakit and Lijo George, Camphor plates seriously good French fare with a sprinkle of spicing from Southeast Asia. Creative cocktails, including the refreshing Saint-Germain, complete the experience. Bubbling hot rigatoni stuffed with artichokes, Swiss chard and Comte delivers one satisfying bite after the next, and steak au poivre arrives resting in a pool of perfect sauce.

Caruso’s (Montecito; Californian cuisine)  

The Rosewood Miramar Beach is its home, and contemporary Californian food with Italian leanings is the kitchen’s dictum. Housed in a separate structure and set back on the water, make the small walk to arrive at this elegant retreat. The dining room is beautifully attired with leather booths, linen-robed tables and white chairs, all of which afford views of the crashing waves. But make no mistake, the seasonal prix-fixe takes center stage along with a focus on regional products (California wheat milled in-house; sea urchin procured from a local diver).

Citrin (Santa Monica; Californian cuisine)

Although located in the same building as Chef Josiah Citrin’s sister restaurant Mélisse, in lieu of its sibling’s tasting menu-only format, the offerings here afford more choice, with a modest prix-fixe alongside à la carte options. Chef Ken Takayama’s cuisine sends forth signature combinations of French technique with an abundance of California’s seasonal produce, focusing on updated takes on classically rooted flavors with modern, global touches.

Cyrus (Geyserville; Californian cuisine)

Celebrated wine country chef Douglas Keane has returned to the fore with his re-launch of Cyrus in Geyserville. Dinner is an ebullient experience that progresses from canapes and Champagne in the lounge, to small bites in the kitchen, and concludes with substantial compositions in the dining room. Farm-fresh crudité to be dipped in umeboshi emulsion; Sonoma duck with turnips and hoisin; and black sesame financier with shaved plums are just a few examples of the impressive, globally accented cuisine.

Gwen (Los Angeles; Steakhouse)

During the day, this enticingly arranged butcher shop sells humanely raised meats from local partner farms. By night, Gwen opens into a glowing dining room showcasing the same upscale cuts à la carte and on its multicourse tasting menu. Named for their beloved grandmother, this collaboration between Chef Curtis Stone and his brother Luke conjures Art Deco glamour with crystal chandeliers and a roaring fireplace. The menu is concise and stars house-made charcuterie and wood-fire grilled steaks.

Hatchet Hall (Los Angeles; American cuisine)

This cool Culver West spot is a delight, thanks to the talented team behind it and Chef Wes Whitsell’s work in the kitchen. This is open-flame cooking, rendered with a Southern twang and seasonal focus thanks to an abundance of local product. Rolls and biscuits should not be missed, while vegetable-based items, like collard greens with smoked turkey, speak of quality ingredients and delicious balance. Nuanced flavors and creativity unite in the likes of kampachi collar and pork belly. In short, there’s no going wrong here.

Kato (Los Angeles; Asian/Contemporary cuisine)

Chef Jonathan Yao steers the ship at Kato, deftly drawing from his Taiwanese background to create contemporary food that is at once simple and complex. He is unafraid of change and often tweaks the menu based on availability or just his own whim. No matter, since you’re in for a consistently creative and often quirky experience. The dishes (some of which are made by a local artisan) are as elegant as they are inventive.

Localis (Sacramento; Californian cuisine)

Together with his tight-knit team, Chef/owner Christopher Barnum-Dann brings unusual warmth to this intimate setting. His enthusiasm is instantly palpable as he happily explains his inspiration behind particular dishes and even solicits feedback. This is especially true for diners who sit at the spacious counter. The cooking has a clean, modern simplicity, and its commitment to carefully sourced ingredients is thoroughly Californian. It also offers no shortage of personality, combining flavors while also drawing from various global cuisines.

Manzke (Los Angeles; Contemporary cuisine)

This eponymous fine dining concept from Walter and Margarita Manzke is in the same building as their more casual Bicyclette Bistro. Here, you’ll settle in for a 10-course tasting menu boasting a contemporary style that blends French techniques with Californian influences and Asian notes. Ingenuity is everywhere. The vintage cocktail program is a unique delight and a highly recommended start to any meal here.

Nisei (San Francisco; Japanese/Contemporary cuisine)

“Nisei” refers to the American-born children of Japanese immigrants, which Chef David Yoshimura is; and the synthesis of that heritage forms the basis of this cuisine. The kitchen employs both boldness and subtlety in their cooking, which abounds with personality and technical finesse. The tasting menu is equal parts tradition and invention, where a classic matsutake broth sits in harmony with a wholly original dessert of Okinawan purple sweet potato.

 Osito (San Francisco; Contemporary cuisine)                   

Chef Seth Stowaway puts his heart, soul and even his nickname (osito means “little bear”) into this rustic, lodge-like spot where live-fire cooking takes center stage. The multicourse tasting menu is served at an expansive communal table and changes with the seasons. The food is both elemental and elevated, with a subtle perfume of smoke wending through the various courses, seen in dishes like a lightly cooked king salmon with fennel and porcini, or a slow-cooked brisket brushed tableside with an intensely savory mussel BBQ sauce.

Press (St. Helena; American cuisine)

This modern American dining room exudes all the wine country vibes, and just so happens to boast the largest collection of Napa wines in the world. Chef Philip Tessier is equally inspired by the location, delivering contemporary, Californian dishes such as Kusshi oysters with whipped horseradish, citrus-cured snapper with yuzu curd, and white truffle risotto that is simply sophisticated.

The Restaurant at JUSTIN (Paso Robles; Californian cuisine)

Make your way through winding roads to land upon the lush retreat, nestled within the JUSTIN Winery. This restaurant champions local product, sourced nearby and from the property’s own 150-tree orchard, edible flower fields, vegetable and herb gardens and apiary. Chef Rachel Haggstrom and her team flex their creative skills on a single tasting menu. Imagine asparagus with a soft quail egg, blood orange and duck prosciutto or artichoke tortellini with truffle and peas. As expected, theirs is an impressive wine list, replete with their own labels among other unique selections.

San Ho Won (San Francisco; Korean cuisine)

Combining the prodigious talents of heavy-hitter Chefs Corey Lee and Jeong-In Hwang, here it’s safe to expect the exceptional. The kitchen’s assiduously refined technique deftly combines traditional Korean tastes with a sense of novelty, using impeccable ingredients to make for dishes of surpassing depth and purity of flavor, whether it be the humble kimchi or a rarefied cut of beef.

Ssal (San Francisco; Korean cuisine)          

Hyunyoung and Junsoo Bae have ample fine dining experience but were inspired to strike out on their own to fill what they saw as a void in San Francisco’s Korean restaurant scene. The result is this tasting menu that draws upon familiar flavors, but sets itself apart with a sense of refined simplicity. Meticulously prepared seafood shows a dedication to craft, as in black cod partially dried before being grilled to achieve a skin so crunchy it can be heard from across the room. Beef short ribs are something of a signature, gently cooked sous vide, then seared to form a sweet-savory crust.

Sushi Kaneyoshi (Los Angeles; Japanese/Sushi cuisine)          

This clandestine (read: frustratingly difficult to find) sushi counter is in the most unexpected of places, but step inside this serene, minimalist showpiece and be transported to Japan. Great care is taken with every detail, whether it’s the quality of ingredients or the artful plating — some of the pottery is even handmade by Chef Yoshiyuki Inoue. Highlights include stunning seared ocean perch tucked between a sheet of crisp nori, West Coast oyster braised in soy and served warm, and slightly smoked prawns coated in a lush egg yolk and soy sauce.

Bib Gourmands

The MICHELIN Guide inspectors added 15 restaurants to the Bib Gourmand list, which recognizes eateries for great food at a great value: All Day Baby, Caboco, Chulita, Flavors from Afar, Good Good Culture Club, Hilda and Jesse, Ipoh Kopitiam, Jo’s Modern Thai, Lalibela, Moo’s Craft Barbecue, peasants FEAST, Pijja Palace, Pizzeria Bianco, Ramen & Tsukemen TAO and Saffy’s.

 

Special Awards

In addition to the Bib Gourmands and Stars, the Guide announced three special awards:

The 2022 MICHELIN Guide California Selection:

The full California selection — including all the Recommended spots — is available on guide.michelin.com and mobile app. The restaurants join the MICHELIN Guide selection of hotels, which features the most unique and exciting places to stay in California and throughout the world.

Every hotel in the Guide is chosen for its extraordinary style, service, and personality — with options for all budgets — and each hotel can be booked directly through the MICHELIN Guide website and app. The selection for California currently features the state’s most spectacular hotels, including resurrected golden age mansions like the Paramour Estate, unique boutiques like the Madrona and the Carneros Resort, moody member’s clubs like the Battery in San Francisco and the Aster in Los Angeles, standouts from our “Plus” collection like the Surfrider Malibu and the Ranch at Laguna Beach, coastal clifftop wonders like the Post Ranch Inn, and mid-century desert classics like Hope Springs Resort.

The MICHELIN Guide is a benchmark in gastronomy. Now it’s setting a new standard for hotels. Visit the MICHELIN Guide website, or download the app for iOS and Android, to discover every restaurant in the selection and book an unforgettable hotel.

The MICHELIN Guide Star Revelation event is presented with the support of Capital One. WATCH as chefs and restaurant teams receive their awards.

 

California’s 2022 Starred Establishments



California’s 2022 Green-Starred Establishments

California’s 2022 Bib Gourmands



About Michelin North America, Inc.

Michelin, the leading mobility company, is working with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing its clients’ mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for its customers’ needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing its expertise to new markets, the company is investing in high-technology materials, 3D printing and hydrogen, to serve a wide a variety of industries — from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 22,500 employees and operates 34 production facilities in the United States and Canada. (michelinman.com)

 

About Capital One
At Capital One we’re on a mission for our customers – bringing them best-in-class products, rewards, service, and experiences. Capital One is a diversified bank that offers products and services to individuals, small businesses and commercial clients. We use technology, innovation, and interaction to provide consumers with products and services to meet their needs. Through Capital One Dining and Capital One Entertainment, we provide our rewards cardholders with access to unforgettable experiences in the areas they’re passionate about, including dining, music and sports. Learn more at capitalone.com/dining and capitalone.com/entertainment.

 

For more information, contact:

Andrew Festa
Michelin North America
andrew.festa@michelin.com

Devon Gunn
Capital One
devon.gunn@capitalone.com
Phone: 571-308-4762

Contact Information

Name: Andrew Festa
Email: andrew.festa@michelin.com
Job Title: Press Officer

National Advertising Division Finds Blue Apron’s “Canceling Meals is Easy” Claim Supported

New York, NY – December 1, 2022 In a BBB National Programs National Advertising Division (NAD) challenge, brought as part of NAD’s routine monitoring of national advertising for truth and transparency, NAD has determined that Blue Apron LLC provided a reasonable basis for the claim that “Canceling Meals is Easy.”

Blue Apron is a subscription-based meal kit company that offers changing weekly meal kits consisting of boxes of pre-portioned ingredients and corresponding recipes to be cooked at home.

These subscription services constitute negative option marketing, broadly defined as a category of commercial transactions in which sellers interpret a customer’s failure to take an affirmative action, either to reject an offer or cancel an agreement, as assent to be charged for goods or services. NAD noted that there are different types of plans in negative option marketing and Blue Apron’s service constitutes a continuity plan – namely, consumers agree to continue to receive their food kits for a monthly sum until they affirmatively cancel their subscription.

NAD inquired about the advertiser’s sponsored Instagram post with the express claim “Canceling meals is easy,” made in connection with a pricing claim (“Starting at $7.49 per serving”). NAD determined that the claim in context reasonably conveys the message that consumers can cancel their subscription seamlessly.

In reviewing whether Blue Apron offers consumers easy ways to cancel meals, NAD considered that the Federal Trade Commission’s recent “Bringing Dark Patterns To Light” report suggests that consumers should be able to cancel a subscription-based service through the same medium (such as a website or mobile application) as signup. NAD determined that the claim “[C]anceling meals is easy” is supported since consumers sign up for and cancel Blue Apron online.

In its advertiser statement, Blue Apron stated that it “supports NAD’s mission of voluntary self-regulation of advertising and is pleased by NAD’s determination.” The advertiser further stated that it “continuously seeks improvements in its customer experience and takes great pride in its support of the goal of clear, transparent, and truthful information in advertising.”

All BBB National Programs case decision summaries can be found in the case decision library. For the full text of NAD, NARB, and CARU decisions, subscribe to the online archive.

 

About BBB National Programs: BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard. The non-profit organization creates a fairer playing field for businesses and a better experience for consumers through the development and delivery of effective third-party accountability and dispute resolution programs. Embracing its role as an independent organization since the restructuring of the Council of Better Business Bureaus in June 2019, BBB National Programs today oversees more than a dozen leading national industry self-regulation programs, and continues to evolve its work and grow its impact by providing business guidance and fostering best practices in arenas such as advertising, child-directed marketing, and privacy. To learn more, visit bbbprograms.org.

About the National Advertising Division: The National Advertising Division (NAD) of BBB National Programs provides independent self-regulation and dispute resolution services, guiding the truthfulness of advertising across the U.S. NAD reviews national advertising in all media and its decisions set consistent standards for advertising truth and accuracy, delivering meaningful protection to consumers and leveling the playing field for business.

Contact Information

Name: Abby Hills
Email: press@bbbnp.org
Job Title: Director of Communications

Michelin Wins 2022 Popular Science ‘Best Of What’s New’ In Auto Award

  • MICHELIN® Pilot® Sport EV tire earns “Best of What’s New” award in automotive category
  • This is the third Michelin product to receive an award from Popular Science, following two “100 Most Innovative Products of the Year” awards

 

GREENVILLE, S.C., Nov. 30, 2022 Michelin, a leader in sustainability and innovation, announced today that the MICHELIN® Pilot® Sport EV tire is a 2022 Popular Science “Best of What’s New” award winner in the automotive category. Featuring technologies born from Formula E racing, the Pilot Sport EV tire is Michelin’s latest offer for consumers to confidently drive the full potential of electric sports cars.

“We are thrilled to have the MICHELIN Pilot Sport EV tire recognized as an award winner, which showcases how performance can be improved and maintained with the inclusion of more sustainable materials,” said Katelyn Berry, vice president of marketing for Michelin North America, Inc.’s business to consumer products. “MICHELIN is ranked the No.1 Tire Brand across major categories and segments by industry experts and consumers alike and developing tires with manufacturers for electric vehicles proves our dedication to a sustainable future. Our consumer tire portfolio is primed for the EV revolution, and we’re proud to see our efforts being recognized by Popular Science.”

Each year since 1988, the editors of Popular Science review thousands of products in search of the top 100 innovations – breakthrough products and technologies that represent significant advancements in their categories.

 

 

“The ‘Best of What’s New’ Awards are our way of celebrating the most exciting and groundbreaking innovations of the year. These awards highlight the revolutionary inventions that are helping to improve our daily lives, our society, and our planet,” said Rob Verger, technology editor for Popular Science. “From the future of air travel to revolutionary skin care products, and from sustainable outdoors equipment to game-changing gadgets, this year’s list is a thrilling mix that we’re proud to call the ‘Best of What’s New.’”

The MICHELIN Pilot Sport EV tire benefits directly from the progress Michelin has achieved over seven seasons in Formula E and incorporates ElectricGrip Compound technology, which features a hard compound for the center of the tread to provide the grip required to handle high-torque characteristics of electric sports cars. Consumers can experience low rolling resistance that extends range by up to 37 miles[1], and 20% less perceptible road noise thanks to MICHELIN Acoustic technology, which takes the form of a custom-developed polyurethane foam that reduces cabin noise[2].

Michelin has worked consistently for many years to reduce the ecological impact of its manufacturing activities in pursuit of net zero emissions for Scopes 1 and 2 by 2050. To achieve carbon neutrality throughout the life of its tire and address the demands of electric sports car owners, Michelin has committed to reduce the environmental impact associated with the tire’s production and transport to its point of sale.

To find more information, please visit michelinman.com.

 

About Michelin North America

Michelin, the leading mobility company, is working with tires, around tires and beyond tires to enable Motion for Life. Dedicated to enhancing its clients’ mobility and sustainability, Michelin designs and distributes the most suitable tires, services and solutions for its customers’ needs. Michelin provides digital services, maps and guides to help enrich trips and travels and make them unique experiences. Bringing its expertise to new markets, the company is investing in high-technology materials, 3D printing and hydrogen, to serve a wide variety of industries — from aerospace to biotech. Headquartered in Greenville, South Carolina, Michelin North America has approximately 22,500 employees and operates 34 production facilities in the United States and Canada. (michelinman.com)

 

About Popular Science

Established in 1872, Popular Science is one of America’s oldest and most trusted magazine brands. ?Popular Science? has a legacy of bringing readers groundbreaking innovations and discoveries, demystifying the world, and examining everything from the marvels of deep space to the secret lives of everyday staples. Popular Science makes science and tech engaging, approachable, and inclusive to keep readers, listeners, and viewers plugged into and excited about the world around them. Popular Science is part of Recurrent Ventures., a privately held media company that includes brands like The Drive, Futurism, and Outdoor Life.

 

For more information contact:

Contact: Christian Fisher

Email: christian.fisher@michelin.com  |  www.michelinmedia.com

[1] Rolling Resistance internal study carried out in October 2020, comparing a 255/45 R19 MICHELIN Pilot Sport EV (6.7kg/t) with the same-sized MICHELIN Pilot Sport 4 SUV (8.8kg/t). In the case of an electric vehicle weighing 2,151kg with a range of 540km, the difference (2.1kg/t) equates to more than 60km of additional range, or more than 10%of the original range

[2] Internal noise measurement (170-230Hz band) carried out in 2016 based on a KIA Cadenza equipped with 245/45 R19 tires. Noise level measured on the range “170-230Hz”. Results may vary depending on vehicle, tire range and size, speed and road conditions.

 

Contact Information:

Name: Christian Fisher
Email: christian.fisher@michelin.com
Job Title: Consumer Public Relations Manager – Michelin North America

National Advertising Division Finds Certain Perrigo Infant Formula Cost Savings Claims Supported; Recommends Others be Modified or Discontinued

New York, NY – Nov 30, 2022The National Advertising Division (NAD) of BBB National Programs determined that Perrigo Company plc provided a reasonable basis for certain cost savings claims for its store brand hypoallergenic infant formula but recommended that other challenged claims be modified or discontinued.

Mead Johnson & Company (MJ), manufacturer of the competing Enfamil Nutramigen formula, challenged claims relating to Perrigo’s generic extensively hydrolyzed casein formula, one that is designed for infants with a cow’s milk allergy and is sold by various retailers under their respective store brands. The Perrigo claims appeared in consumer and pediatrician-directed websites, as well as in pediatrician-directed print advertising, and range from unqualified assertions of Perrigo’s store brand formula being more affordable to specific cost savings calculated according to Perrigo’s price-per-pound calculations.

At issue before NAD was whether Perrigo’s price comparison claims between its generic store brand hypoallergenic infant formula and Nutramigen are truthful and non-misleading.

Percentage Savings Claims

Based on IRI Market Advantage annual retail sales data and Perrigo’s price calculations on each container’s price per ounce, NAD found the following claims supported:

  • “Store Brand Hypoallergenic Infant Formula costs less, allowing families to save at least 22% … compared to leading name brands”; and
  • “The chart with the claim “provides the best value for hypoallergenic infant formula … at least 22% of  savings.”

NAD also determined that the advertiser’s evidence, a double-blind, randomized crossover clinical study, provided a reasonable basis to support the claim that Perrigo’s store brand formula is nutritionally comparable to leading name brand hypoallergenic formulas.

Monthly Savings Claims

NAD determined that the IRI retail sales data and Perrigo’s calculations provide a reasonable basis to support:

  • The advertiser’s daily, weekly, monthly, and annual savings claims comparing Perrigo to Nutramigen;
  • The bar graph titled “At Least $75 in Savings Per Month” depicting Similac Alimentum as costing $250 per month, Enfamil Nutramigen as costing $252 per month, and Perrigo Store Brand Hypoallergenic Formula as costing $173 per month; and
  • The claim that “families who switch from expensive name brand formula to Store Brand infant formula can save approximately $62 monthly” as it relates to hypoallergenic However, NAD found that the second part of that claim “which can help cover more than half the cost of diapers” was not supported and recommended that portion of the claim be discontinued with respect to hypoallergenic formulas.

NAD concluded that disclaimers referencing 2021 sales data that qualify the $75 monthly savings claims should be modified to ensure they are clear and conspicuous and placed in close proximity to the claims they qualify.

Affordability Claims

Based on IRI retail sales data and Perrigo’s price calculations, NAD found the following claims supported:

  • The general “more affordable” claim;
  • “Parents deserve a more affordable hypoallergenic option and now they have one”;
  • “Finally, you can now recommend a more affordable option for your families”; and
  • “The cost comparison in the claim “parents deserve a safe effective and lower-cost hypoallergenic infant formula that meets the same high-quality standards as expensive name brands. And as their pediatric provider, you can now recommend a more affordable option with confidence.”

However, NAD determined that “the same high-quality standards as expensive name brands” conveys a broader message of equivalence that is not supported by the advertiser’s clinical study. Therefore, NAD recommended that this portion of the claim be modified to clearly state that Perrigo meets standards for AAP hypoallergenicity.

NAD also found that an unsupported message of broad equivalence between generic hypoallergenic formulas and brand name hypoallergenic formulas is reasonably conveyed by the claim “you can’t put a price on health and nutrition, but there’s no reason to pay a premium just for the name on the label.” Therefore, NAD recommended that the claim be discontinued or modified to avoid conveying such a message.

Implied Claim

NAD found that the implied claim caregivers will spend less money on hypoallergenic formula over the course of their infant’s cow’s milk allergy if they use Perrigo’s store brand formula instead of Nutramigen is supported. NAD noted that cow’s milk allergy infants need to consume hypoallergenic infant formula as a replacement for regular formula or breast milk, and the pricing evidence demonstrates that Perrigo hypoallergenic formula costs less than Nutramigen.

Finally, NAD considered whether MJ’s evidence shows that Nutramigen offers materially different benefits than Perrigo products such that Perrigo’s price comparisons between the infant formulas are inherently misleading. When evaluating health claims especially in the context of infant nutrition NAD requires competent and reliable scientific evidence including when that evidence is used to rebut the advertiser’s evidence that establishes a reasonable basis to support its advertising claim. After considering all the data in the record, NAD determined that MJ has not provided stronger, more persuasive evidence reaching a different result than the evidence provided by Perrigo.

In its advertiser statement, Perrigo stated that it “will comply with NAD’s recommendations.” The advertiser further stated that while it “disagrees” with NAD’s recommendations regarding its advertising, “Perrigo respects the self-regulatory process, and appreciates the NAD’s decision and careful analysis.”

All BBB National Programs case decision summaries can be found in the case decision library. For the full text of NAD, NARB, and CARU decisions, subscribe to the online archive.

About BBB National Programs: BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard. The non-profit organization creates a fairer playing field for businesses and a better experience for consumers through the development and delivery of effective third-party accountability and dispute resolution programs. Embracing its role as an independent organization since the restructuring of the Council of Better Business Bureaus in June 2019, BBB National Programs today oversees more than a dozen leading national industry self-regulation programs, and continues to evolve its work and grow its impact by providing business guidance and fostering best practices in arenas such as advertising, child-directed marketing, and privacy. To learn more, visit bbbprograms.org.

About the National Advertising Division: The National Advertising Division (NAD) of BBB National Programs provides independent self-regulation and dispute resolution services, guiding the truthfulness of advertising across the U.S. NAD reviews national advertising in all media and its decisions set consistent standards for advertising truth and accuracy,    delivering meaningful protection to consumers and leveling the playing field for business.

Contact Information

Abby Hills
Director of Communications
BBB National Programs
703.247.9330 / press@bbbnp.org

National Advertising Division Refers Comparative Advertising Claims made by Zscaler to Federal Trade Commission for Further Review

New York, NY – November 30, 2022The National Advertising Division (NAD) of BBB National Programs has referred advertising claims made by Zscaler, Inc. to the Federal Trade Commission (FTC) after the company failed to respond substantively to a challenge into claims made for its Zero Trust Exchange Platform. NAD recommended that Zscaler discontinue claims about various privacy protection attributes and benefits of its Zero Trust Exchange platform versus the technical capabilities of Prisma Access, the platform of challenger Palo Alto Networks.

Although Zscaler contended that NAD did not have jurisdiction to consider this challenge, NAD determined that, pursuant to NAD/NARB Procedures, it has jurisdiction over the advertising claims at issue in this case because:

 

  • A non-disclosure agreement between the advertiser and an entity not party to these proceedings did not protect advertising claims contained within a marketing brochure from NAD’s review, although the advertiser argued the challenger tortiously interfered with a third-party confidentiality agreement. For policy reasons, it is important that advertisers not use a cloak of confidentiality to hide misleading advertising.
  • The marketing brochure in which the challenged claims appear is a carefully prepared seventeen-page document with extensive design elements that suggest it was intended for broad dissemination. The advertiser acknowledged that it was provided to multiple recipients to promote the benefits of Zscaler’s security platform and, as a result, constitutes national advertising as defined in NAD/NARB Procedures.

 

NAD routinely considers challenges involving highly complicated technologies from many industries without issue and concluded that the issues in this case are not so technical that they are beyond NAD’s review.

Because Zscaler did not submit any argument or evidence to support its claims on the merits, the NAD/NARB Procedures allow NAD to conclude that Zscaler failed to meet its burden of providing a reasonable basis for its claims.

NAD/NARB Procedures further require advertisers to state in writing at the close of the case whether they intend to comply with NAD’s recommendations or appeal NAD’s findings. Zscaler declined to submit this written statement. Therefore, pursuant to NAD/NARB Procedures, NAD referred this case to the FTC and other regulatory authorities for review and possible enforcement action.

All BBB National Programs case decision summaries can be found in the case decision library. For the full text of NAD, NARB, and CARU decisions, subscribe to the online archive.

About BBB National Programs: BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard. The non-profit organization creates a fairer playing field for businesses and a better experience for consumers through the development and delivery of effective third-party accountability and dispute resolution programs. Embracing its role as an independent organization since the restructuring of the Council of Better Business Bureaus in June 2019, BBB National Programs today oversees more than a dozen leading national industry self-regulation programs, and continues to evolve its work and grow its impact by providing business guidance and fostering best practices in arenas such as advertising, child-directed marketing, and privacy. To learn more, visit bbbprograms.org.

About the National Advertising Division: The National Advertising Division (NAD) of BBB National Programs provides independent self-regulation and dispute resolution services, guiding the truthfulness of advertising across the U.S. NAD reviews national advertising in all media and its decisions set consistent standards for advertising truth and accuracy, delivering meaningful protection to consumers and leveling the playing field for business.

Contact Information

Abby Hills
Director of Communications
BBB National Programs
703.247.9330 / press@bbbnp.org

IFSI Announces USDA Maize Collection Donation

Illinois Foundation Seeds, Inc. Announces Donation to USDA Maize Collection

Illinois Foundation Seeds, Inc (IFSI) continues its long-standing commitment to supporting the agriculture industry and the United States Department of Agriculture (USDA). IFSI recently announced a multi-year series of donations to the USDA Maize Collection in Iowa.

The donations involve supplying past, IFSI-developed inbreds to the USDA’s Maize Collection housed at the Ames, Iowa facility. In 2022, IFSI will release 66 inbreds with full descriptions and molecular marker data. In 2023, the company will release an additional 44 inbreds. Approximately 48 additional inbreds will be released beginning in 2024 and beyond. The inbreds will be grown at the North Central Regional Plant Introduction Station (NCRPIS) for distribution beginning no earlier than 2024. A list of the accessions donated can be reviewed here: https://npgsweb.ars-grin.gov/gringlobal/cooperator?id=184890 (The list at this link will update as more accessions are donated to the collection.)

Inbreds are lines of identical or virtually identical entities considered genetically pure. Corn hybrids derive from inbred corn lines. The foundation of successful breeding is diversity of inbreds.

“IFSI hired Dale Cochran in 1965 as our first Corn Breeder from Iowa State University,” says Brian Coombs, current General Manager of IFSI’s Field Crops Business Unit. “With Dale now serving as the Chairman of IFSI’s board, this donation to the Ames, Iowa facility feels like it has come full circle for us.  We are proud to publicly release these inbreds to the USDA for the world’s use.”

Through its research component, the USDA works to furnish genetic, genomic, and bioinformatic tools, information, and genetic resources to enhance American agricultural productivity.  The National Plant Germplasm System (NPGS) is a collaborative effort managed by the USDA Agriculture Research Service. The NPGS mission is to support agricultural production by acquiring, conserving, evaluating, documenting, and distributing crop germplasm. The bank of information provides a historical perspective of parental lines, which can be used now and in the future.

Headquartered in Tolono, IL, Illinois Foundation Seeds, Inc. is a leading research, product development, licensing, and production company established in 1937. For over 80 years, in locations worldwide,  IFSI’s commitment to development and dedication to exceptional quality has remained the same. The IFSI name means you can count on industry-leading products, research, licensing, and service.

Contact Information

Name: Clinton Naugle
Email: cnaugle@ifsi.com
Job Title: CEO