LexisNexis announces today the acquisition of Case Law Analytics, a French legaltech company specializing in the modeling of legal risk using artificial intelligence.
Paris, August 3, 2023 – Created in 2017, Case Law Analytics has developed a legal risk assessment solution based on a rigorous analysis of legal texts and the use of artificial intelligence and probabilistic models. The solution makes it possible to simulate the possible outcomes of litigation proceedings in more than twenty legal areas covering civil law, business law, social law. It provides valuable assistance in defining the best strategy to adopt to resolve a dispute, and easily find the case law closest to the case in question to better defend it. The company now supports 6,000 users, within insurance companies, law firms, legal departments and human resources.
Eric Bonnet-Maes, CEO LexisNexis Continental Europe, Middle East and Africa, says: “Case Law Analytics has established itself as a key player in France in the field of legal risk assessment, thanks to its artificial intelligence-enabled technology and predictive analytics tools for lawyers. We see attractive opportunities to bring together Case Law Analytics with LexisNexis AI and generative AI legal solutions. This acquisition is perfectly in line with our strategy of developing productivity and decision support tools for legal professionals by leveraging the most efficient technologies on the market today.”
Jacques Lévy-Véhel, Founder and CEO of Caselaw Analytics, adds: “We are very happy to join LexisNexis. There are many synergies between our entities. This alliance with a global player in information and legal technologies will enable us to accelerate our growth and launch our internationalization strategy. We look forward to working with the LexisNexis team to support the delivery of new insights and ways of working for the legal profession through the adoption of artificial intelligence.”
About LexisNexis Legal & Professional
LexisNexis Legal & Professional®provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis®and Nexis®services. LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
About RELX
RELX is a global provider of information-based analytics and decision tools for professional and business customers. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs more than 33,000 people over 40% of whom are in North America. The shares of RELX PLC, the parent company, are traded on the London, Amsterdam and New York stock exchanges using the following ticker symbols: London: REL; Amsterdam: REN; New York: RELX.
The market capitalization is approximately £49.7bn/€58bn/$64bn
Contact Information
Name: Stephanie Sommese
Email: stephanie.sommese@lexisnexis.com
Job Title: Chief Communications Officer
Following a National Advertising Division Challenge, Ginsey Adds Clarifying Disclosure to Advertising for its Antimicrobial Toilet Seats
New York, NY – August 3, 2023 – In a challenge brought by Bemis Manufacturing Company, the National Advertising Division (NAD) of BBB National Programs determined that additional clarifying language was necessary to qualify claims made by Ginsey Industries, Inc. regarding the antimicrobial protections provided by its Clorox Antimicrobial line of toilet seats. Ginsey is a licensee of The Clorox Company, which was not a party to this matter.
The underlying efficacy of the antimicrobial properties of the toilet seat was not at issue in the case, which concerned the manner in which the antimicrobial benefit was communicated to consumers.
During the challenge Ginsey voluntarily committed to:
- Add a disclosure (clarifying statement) to its product packaging and its advertising and all descriptions for products in which “antimicrobial” is used that “This product does not protect users against bacteria, viruses, or other disease organisms. Always clean and wash this product thoroughly before and after each use”; and
- Revise all online product listings to remove the image of a shield that includes an antimicrobial checkmark image inside the Clorox chevron logo.
In addition, NAD recommended that Ginsey modify its advertising to ensure that the clarifying statement is clear and conspicuous, including that Ginsey:
- Modify its website advertising by moving its clarifying statement into close proximity to the triggering “antimicrobial” claims; and
- Work with retailers to implement similar modifications to advertising for its products on retailer websites.
NAD considered but was not persuaded by Bemis’ argument that the challenged advertising communicates the implied claim that a Clorox product (likely bleach) is the active ingredient in providing antimicrobial protection. NAD found that use of the Clorox brand name is not misleading when it is used together with the clarifying statement.
Finally, NAD recommended that the clarifying statement be clear and conspicuous and placed into close proximity to any claim that touts Ginsey’s products as being antimicrobial or containing antimicrobial properties including where the claim is coupled with the famous Clorox chevron logo on third-party sites.
In its advertiser statement, Ginsey stated that although it respectfully disagrees that “further modifications to its online product listings are necessary to protect consumers,” it agrees to comply with NAD’s decision.
All BBB National Programs case decision summaries can be found in the case decision library. For the full text of NAD, NARB, and CARU decisions, subscribe to the online archive. This release shall not be used for advertising or promotional purposes.
About BBB National Programs: BBB National Programs, a non-profit organization, is the home of U.S. independent industry self-regulation, currently operating more than a dozen globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. These programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. BBB National Programs continues to evolve its work and grow its impact by providing business guidance and fostering best practices in arenas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas. To learn more, visit bbbprograms.org.
About the National Advertising Division: The National Advertising Division (NAD) of BBB National Programs provides independent self-regulation and dispute resolution services, guiding the truthfulness of advertising across the U.S. NAD reviews national advertising in all media and its decisions set consistent standards for advertising truth and accuracy, delivering meaningful protection to consumers and leveling the playing field for business.
Contact Information
Name: Jennie Rosenberg
Email: jrosenberg@bbbnp.org
Job Title: Media Relations
LexisNexis Collaborates with Microsoft on Product Integrations and Generative AI Capabilities
Fully integrated solutions create seamless, efficient workflows and deliver world-class, secure, AI-powered legal data, content and tools attorneys can trust
NEW YORK, August 2, 2023 – LexisNexis® Legal & Professional, a leading global provider of information and analytics, today announced the integration of AI-powered solutions with Microsoft 365. Both companies are also working on solutions integrating Microsoft Azure OpenAI, built on a long-standing relationship and experience working with AI and large language models, and previously announced plans for incorporating generative AI into its products.
These integrated products – Lexis+®, Lexis® Connect, Lexis® Create, and Lexis® Create Plugin with Microsoft 365 Copilot – provide legal professionals with intelligent, AI-powered tools, enhanced capabilities, and more efficient, guided workflow experiences where they already work the most: Microsoft Outlook, Word, and Teams. Additionally, LexisNexis is focused on enhancing its use of GPT-powered technology with Azure OpenAI Service which has already been rolled out to customers via Lexis+.
“Microsoft and LexisNexis have a long history of collaboration, and we’re excited about how our Microsoft-integrated products will help improve the lives and work product of legal professionals,” said Jeff Reihl, CTO of LexisNexis Legal & Professional. “Lexis Connect, Create and Copilot truly embody our strategy of creating a fully integrated ecosystem, inserting world-class legal data, content, and technologies directly into attorney workflows. To enhance this, we’re incorporating professional-grade generative AI capabilities into our current and future products to elevate legal work and help lawyers be more efficient at their jobs.”
“Lexis Connect applies the best of LexisNexis’ innovation and know-how to extend core Microsoft 365 capabilities and Azure OpenAI Service with a focus on supporting legal professionals’ success. It de silos work using a smarter collaboration space for legal and business professionals. This approach accelerates the journey to apply AI to real work that matters.” said Jason Barnwell, Associate General Counsel, Corporate, External, and Legal Affairs at Microsoft Corp.
LexisNexis products integrated with Microsoft include:
- Lexis+: Azure OpenAI Service has been rolled out to customers via Lexis+.
- Lexis Connect: An essential workflow tool for corporate legal departments built into Microsoft Teams with Microsoft Outlook integration. For employees, Lexis Connect features a conversational AI assistant that leverages internal corporate documents to answer simple legal questions, enabling attorneys to focus on high-value tasks. For legal departments, Lexis Connect features powerful work intake capabilities, automated task and matter assignment, centralized communications, insightful department analytics, and a conversational AI assistant that taps into Lexis+ and Practical Guidance for legal research and matter-related queries.
- Lexis Connect will be commercially available in Q3, with generative AI capabilities added in Q4.
- Lexis Create: A comprehensive, intelligent drafting solution built into Microsoft Word. Lexis Create puts Practical Guidance and Market Standards content, Shepard’s Citations, AI-powered Clause Intelligence, and other powerful recommendation and collaboration tools directly into legal drafting workflow, helping users work quickly and confidently throughout every stage of their draft.
- Lexis Create will be commercially available in Q3, with extractive AI capabilities incorporated this summer and generative AI enhancements added in Q4. It will also integrate with the recently announced Agreement Analysis feature in Lexis+.
- Lexis Create Plugin with Microsoft 365 Copilot: Bringing together the best of LexisNexis unparalleled legal data, citations and analytics with Microsoft 365 Copilot generative AI functionality, legal professionals can develop, draft, edit, and validate documents all within the Microsoft Word environment. This LexisNexis plugin within Microsoft 365 Copilot speeds work efficiency, effectiveness, and supports the development of exceptional work quality. LexisNexis will roll out its plugin for Microsoft 365 Copilot as Microsoft makes its service available to eligible customers.
In addition, Lexis+ customers benefit from large language model (LLM) functionality via Microsoft-backed OpenAI’s ChatGPT embedded into its flagship legal research solution. Launching this summer, Lexis+®AI, a generative AI platform, features conversational search, insightful summarization, and intelligent legal drafting capabilities, all supported by state-of-the-art encryption and privacy technology to keep sensitive data secure.
As part of its multi-model approach, the company is embedding a broad range of LLMs from OpenAI, including ChatGPT through the Azure OpenAI Service, and other providers to ensure that the best model is employed for each particular use case, that the performance capabilities are professional-grade, and that customer data and prompts and outputs are safe and secure.
LexisNexis is responsibly developing legal AI solutions with human oversight. LexisNexis, part of RELX, follows the RELX Responsible AI Principles, considering the real-world impact of its solutions on people and taking action to prevent the creation or reinforcement of unfair bias. The company’s commitment to data security and privacy in the legal industry spans more than 50 years. LexisNexis employs over 2,000 technologists, data scientists, and subject matter experts to develop, test, and validate its solutions and deliver comprehensive, accurate information.
About LexisNexis Legal & Professional
LexisNexis® Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
Media Contacts
Eric Sokolsky
Plat4orm PR
Cell:908 347 4661
eric@plat4orm.com
Stephanie Sommese
LexisNexis Legal & Professional
Stephanie.sommese@lexisnexis.com
National Advertising Division Finds “50 Calorie” Claim for Dannon Light & Fit Zero Sugar Product is Supported
New York, NY – August 2, 2023 – The National Advertising Division (NAD) of BBB National Programs determined that Danone US, LLC’s “50-calorie” claim for Dannon Light & Fit Zero Sugar products is substantiated.
The claim at issue, which appears on product packaging, was challenged by competitor Chobani, LLC. Chobani and Dannon produce the only two available such products free from sugar and artificial sweeteners – Chobani Zero Sugar and Dannon L&F Zero Sugar.
NAD determined that Danone’s confidential evidence provided a reasonable basis to support its 50-calorie claim.
NAD considered Chobani’s calculations and third-party testing supporting its argument that Dannon L&F Zero Sugar products contain more calories than the label indicates, however, NAD found that it was not more persuasive than Danone’s evidence.
In its advertiser statement, Danone stated that it “carefully determines the number of calories in its products and appreciates NAD’s finding that the 50-calorie claim for its Light + Fit Zero Sugar products is supported.”
All BBB National Programs case decision summaries can be found in the case decision library. For the full text of NAD, NARB, and CARU decisions, subscribe to the online archive. This press release shall not be used for advertising or promotional purposes.
About BBB National Programs: BBB National Programs, a non-profit organization, is the home of U.S. independent industry self-regulation, currently operating more than a dozen globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. These programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. BBB National Programs continues to evolve its work and grow its impact by providing business guidance and fostering best practices in arenas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas. To learn more, visit bbbprograms.org.
About the National Advertising Division: The National Advertising Division (NAD) of BBB National Programs provides independent self-regulation and dispute resolution services, guiding the truthfulness of advertising across the U.S. NAD reviews national advertising in all media and its decisions set consistent standards for advertising truth and accuracy, delivering meaningful protection to consumers and leveling the playing field for business.
Contact Information
Name: Jennie Rosenberg
Email: jrosenberg@bbbnp.org
Job Title: Media Relations
Privacy Watchdog Brings Sharethrough into Compliance with Digital Advertising Privacy Best Practices
McLean, VA – July 31, 2023 – BBB National Programs’ data privacy watchdog, the Digital Advertising Accountability Program (DAAP), brought Sharethrough, a Montreal-based advertising exchange, into compliance with the Digital Advertising Alliance’s (DAA) Self-Regulatory Principles for online interest-based advertising.
Sharethrough connects marketing campaigns, journalists, and content creators with supply-side advertising platforms in a variety of formats including display, video, and native advertising. DAAP monitors the digital marketplace for compliance with digital interest-based advertising best practices. As part of its ongoing monitoring activity, DAAP conducted a review of Sharethrough’s third-party targeted advertising practices.
Though Sharethrough-provided advertisements identified by DAAP displayed the required DAA Ad Choices icon link per the DAA Principles, clicking on it redirected users to the top of Sharethrough’s privacy policy without clear, meaningful, or prominent indications of where IBA-specific disclosures could be accessed. In addition, the privacy policy’s scattered references to Sharethrough’s IBA practices lacked an easy-to-use IBA opt-out mechanism and a statement of adherence to the DAA Principles.
In response to DAAP’s inquiry, Sharethrough reviewed its practices for compliance with the DAA Principles. To meet its obligations and ensure consumers can easily learn more about how their data is being collected and used by third parties, Sharethrough modified its privacy policy, including:
- Adding a new easy-to-find Section 10, titled “Industry Self-Regulation & Ad Choices,” which includes a statement of adherence to the DAA Principles, a description of the DAA-developed IBA opt-out tool, and a link for users to access the tool.
- Changed the Ad Choices link so that it takes users directly to Section 4, “Why We Collect Your Information.”
- In Section 4, added a description of opt-out choices and a jumplink that takes users directly to the new Section 10.
In its advertiser statement, Sharethrough stated that it is “strongly committed to establishing trust and accountability within the ad tech ecosystem, among our partners, and to users.”
All BBB National Programs case decision summaries can be found in the case decision library. For the full text of DAAP decisions, visit the DAAP Decisions and Guidance webpage.
About BBB National Programs: BBB National Programs, a non-profit organization, is the home of U.S. independent industry self-regulation, currently operating more than a dozen globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. These programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses and a better experience for consumers. BBB National Programs continues to evolve its work and grow its impact by providing business guidance and fostering best practices in arenas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas. To learn more, visit bbbprograms.org.
About the Digital Advertising Accountability Program: The Digital Advertising Accountability Program (DAAP), a division of BBB National Programs, was developed by the Digital Advertising Alliance (DAA) to enforce industry self-regulation principles for data privacy in online and mobile advertising, holding companies accountable to the DAA’s Privacy Principles. DAAP provides guidance to companies looking to comply with industry principles and responds to complaints filed by consumers about online privacy.
Contact Information
Name: Jennie Rosenberg
Email: jrosenberg@bbbnp.org
Job Title: Media Relations
Following National Advertising Division Challenge, Project Makeover Video Game Advertising Depicting Harmful Social Stereotypes is Discontinued
New York, NY – July 28, 2023 – Following a challenge brought by the National Advertising Division (NAD) of BBB National Programs as part of its routine monitoring program, Magic Tavern, Inc. discontinued certain advertising used to promote a mobile video game called Project Makeover.
The advertising, appearing in digital advertising and on YouTube, depicts a female character who faces rejection and ridicule because her physical appearance changes from “pretty” to “ugly.” Notably, the transition to ugly is highlighted by a notable change in the female character’s clothing, hygiene, and make-up. All these physical changes to the female character are accompanied by a drastic visible change in how the male character in the advertising responds to her.
NAD determined that the challenged advertising depicts harmful negative gender stereotypes about a woman’s appearance because it portrays women as helpless and social outcasts if they fail to maintain a feminine appearance conveying a misleading message that to be treated fairly, women must present themselves in a specific, feminine way. Additionally, NAD noted that the challenged advertisements do not reflect actual gameplay and that the negative stereotypes appear to be used only for shock value, to attract attention to the game.
During the proceeding, Magic Tavern discontinued the advertising and represented that it will not use similar advertisements in the future. However, because Magic Tavern was aware of the continued dissemination of the advertising by third parties, NAD recommended that the advertiser take steps to request removal of its discontinued advertising from third-party websites.
In its advertiser statement, Magic Tavern stated that it “will comply with the NAD’s recommendations.” Magic Tavern also stated that it, prior to NAD’s monitoring inquiry, “took steps to discontinue the challenged ads and took various additional steps, including implementing a revised set of creative guidelines for ads and conducting an additional review of creatives served by (or on behalf of) Magic Tavern.”
All BBB National Programs case decision summaries can be found in the case decision library. For the full text of NAD, NARB, and CARU decisions, subscribe to the online archive. This release shall not be used for advertising or promotional purposes.
About BBB National Programs: BBB National Programs, a non-profit organization, is the home of U.S. independent industry self-regulation, currently operating more than a dozen globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. These programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. BBB National Programs continues to evolve its work and grow its impact by providing business guidance and fostering best practices in arenas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas. To learn more, visit bbbprograms.org.
About the National Advertising Division: The National Advertising Division (NAD) of BBB National Programs provides independent self-regulation and dispute resolution services, guiding the truthfulness of advertising across the U.S. NAD reviews national advertising in all media and its decisions set consistent standards for advertising truth and accuracy, delivering meaningful protection to consumers and leveling the playing field for business.
Contact:
Jennie Rosenberg
Media Relations
BBB National Programs
press@bbbnp.org
National Advertising Division Recommends Modification of Optimum Internet “Faster Download Speeds Than AT&T Nationwide” Claim
New York, NY – July 28, 2023 – In a challenge brought by AT&T Services, Inc., the National Advertising Division (NAD) of BBB National Programs recommended that Altice USA, Inc. modify its advertising to avoid conveying the message that it has faster download speeds than AT&T in markets where Optimum Internet competes with AT&T.
NAD determined that Altice’s claim, “Optimum has faster download speeds than AT&T nationwide,” in context, reasonably conveys the message that consumers will receive faster speeds nationwide if they switch to Optimum from AT&T, including where both services are available.
NAD noted that, unlike wireless internet, the comparative speed of two fixed internet networks is primarily meaningful to customers who are or plan to be located in a service area in which the two networks overlap.
NAD determined that Altice provided a reasonable basis for the challenged claim by relying on undisputed Ookla Speedtest data that it has faster speeds based on a nationwide average. However, more granular state-wide data submitted by AT&T raised concerns about the actual comparative speed of the two services when looking at their overlapping service area.
NAD concluded that claims of faster download speeds in markets where the services overlap were not substantiated.
NAD found that while Altice’s disclosure “based on analysis by Ookla of Speedtest Intelligence data comparing national median fixed download speeds of Optimum and AT&T Internet, Q4 2022,” does inform consumers of the source of the claim, it does not adequately explain that the claim does not compare speeds in areas where the two services overlap.
NAD recommended that Altice modify its advertising to avoid conveying the message that it has faster download speeds than AT&T in markets where Optimum Internet competes with AT&T.
In its advertiser statement, Altice stated that it “appreciates NAD’s recommendations and will take them into account in future advertising.”
All BBB National Programs case decision summaries can be found in the case decision library. For the full text of NAD, NARB, and CARU decisions, subscribe to the online archive. This release shall not be used for advertising or promotional purposes.
About BBB National Programs: BBB National Programs, a non-profit organization, is the home of U.S. independent industry self-regulation, currently operating more than a dozen globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. These programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. BBB National Programs continues to evolve its work and grow its impact by providing business guidance and fostering best practices in arenas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas. To learn more, visit bbbprograms.org.
About the National Advertising Division: The National Advertising Division (NAD) of BBB National Programs provides independent self-regulation and dispute resolution services, guiding the truthfulness of advertising across the U.S. NAD reviews national advertising in all media and its decisions set consistent standards for advertising truth and accuracy, delivering meaningful protection to consumers and leveling the playing field for business.
Contact Information
Name: Jennie Rosenberg
Email: jrosenberg@bbbnp.org
Job Title: Media Relations
National Advertising Division Finds Certain T-Mobile Device Financing Claims Supported; T-Mobile Appeals Recommendations to Discontinue or Modify Others
New York, NY – July 27, 2023 – In a challenge brought by AT&T Services, Inc., the National Advertising Division (NAD) of BBB National Programs determined that certain claims made by T-Mobile US, Inc. in its “Phone Freedom” advertising campaign were supported. However, NAD recommended that T-Mobile discontinue certain comparative phone upgrade claims and modify claims related to the availability of device deals to both new and existing customers and disclosures used in connection with T-Mobile’s payoff and free phone offers.
The claims at issue appeared in various media, including television commercials, a radio advertisement, and on T-Mobile’s website. To incentivize customers to switch to T-Mobile, the “Phone Freedom” campaign advertises that T-Mobile will pay off a customer’s phone contract and give a free 5G smartphone to customers who switch to T-Mobile’s Go5G Plus Plan.
Upgrade Claims
NAD found T-Mobile’s claim “AT&T & Verizon require three-year device financing to get their best offers & you lose your promo credits if you upgrade after two years” to be supported.
NAD concluded that a message reasonably conveyed by T-Mobile’s claims that “AT&T and Verizon rope you in with phone offers then bind you to a three-year device contract” and “You’re upgrade ready a year earlier” is that AT&T customers financing their phone from AT&T are unable to upgrade their phone until expiration of their three-year phone contract. Because this message overstates an AT&T customer’s inability to upgrade and the upgrade advantage offered by T-Mobile and is not supported by evidence in the record, NAD recommended that these claims be discontinued and that T-Mobile modify its advertising to avoid conveying the unqualified messages that AT&T customers are only able to upgrade their phone every three years and that T-Mobile customers can upgrade their phones one year earlier than AT&T customers.
NAD noted that nothing in its decision prohibits T-Mobile from making truthful claims that its installment plan contracts have a standard two-year term that positions T-Mobile customers to upgrade their phone without a loss of promotional credits one year earlier than AT&T customers who are financing their phone pursuant to a phone deal from AT&T.
New and Existing Customers Claim
NAD evaluated the claim “Introducing Go5G Plus, the first plan that always gives new and existing customers the same great device deals” and determined that customers may reasonably take away a message that T-Mobile’s Go5G Plus plan is the first plan that allows new and existing customers to presently get all the same device deals – a message not supported by the record.
NAD recommended that T-Mobile modify the claim to clearly convey that the Go5G Plus plan is the first plan that provides that future device deals will be equally available to new and existing customers.
Payoff and Free Phone Claims
T-Mobile advertises that it will pay off a customer’s phone contract and give a free 5G smartphone to customers who switch to T-Mobile’s Go5G Plus plan. NAD considered whether T-Mobile adequately discloses material limitations on these offers.
NAD found that T-Mobile sufficiently disclosed in its Locked television commercial that its payoff offer is limited to an amount up to $650 but recommended that T-Mobile modify its radio and website advertisements to disclose the up to $650 limitation in the claim itself or in similar font size and in immediate proximity to the claim.
Further, to avoid conveying a misleading message that T-Mobile will provide a new customer with any of the latest 5G smartphones for free, NAD recommended that T-Mobile clearly and conspicuously disclose the up to $830 price limitation in close conjunction with the free phone claims.
In its advertiser statement, T-Mobile stated that it will appeal NAD’s decision because it believes that “T-Mobile’s advertising truthfully conveys the many benefits available to customers as a result of Phone Freedom.”
Appeals of NAD decisions are made to the BBB National Programs’ National Advertising Review Board (NARB), the appellate truth-in-advertising body of BBB National Programs.
All BBB National Programs case decision summaries can be found in the case decision library. For the full text of NAD, NARB, and CARU decisions, subscribe to the online archive. This release shall not be used for advertising or promotional purposes.
About BBB National Programs: BBB National Programs, a non-profit organization, is the home of U.S. independent industry self-regulation, currently operating more than a dozen globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. These programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. BBB National Programs continues to evolve its work and grow its impact by providing business guidance and fostering best practices in arenas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas. To learn more, visit bbbprograms.org.
About the National Advertising Division: The National Advertising Division (NAD) of BBB National Programs provides independent self-regulation and dispute resolution services, guiding the truthfulness of advertising across the U.S. NAD reviews national advertising in all media and its decisions set consistent standards for advertising truth and accuracy, delivering meaningful protection to consumers and leveling the playing field for business.
Contact:
Jennie Rosenberg
Media Relations
BBB National Programs
press@bbbnp.org
National Advertising Division Finds Dow Jones “Cancel Anytime” Claim for Wall Street Journal Subscription Supported
New York, NY – July 26, 2023 – The National Advertising Division (NAD) of BBB National Programs determined that Dow Jones & Company, Inc. supported its claim of “cancel anytime” relating to the methods by which consumers can cancel their subscription to The Wall Street Journal (WSJ).
Through its routine monitoring program, NAD inquired about the express “cancel anytime” claim as well as the implied claim that consumers can cancel using the method with which they signed up (including online) for their WSJ subscription. Based on guidance in the Federal Trade Commission’s “Bringing Dark Patterns to Light” Report, NAD determined the claim that consumers can “cancel anytime” reasonably conveys the message that cancelling is easy and similar to the ease of subscribing.
At the time the challenge was initiated, WSJ claimed on its website that customers who subscribed online could “cancel anytime.” While WSJ offered online cancellation to certain subscribers, in certain other cases the only way a consumer could cancel their subscription was by calling WSJ.
During the proceeding, WSJ completed its planned expansion of its cancellation procedures to allow for automated online cancellations globally. The new global online cancellation procedure can be accessed directly from the website and a user can cancel one or more Dow Jones subscriptions.
Based on the revised online cancellation mechanism, NAD concluded the advertiser was able to substantiate its “cancel anytime” claim.
In its advertiser statement, Dow Jones & Company stated that it is “pleased with NAD’s recognition that The Wall Street Journal’s online cancellation process is easy, satisfies NAD’s interpretation of ‘cancel anytime,’ and meets consumer expectations.”
All BBB National Programs case decision summaries can be found in the case decision library. For the full text of NAD, NARB, and CARU decisions, subscribe to the online archive. This release shall not be used for advertising or promotional purposes.
About BBB National Programs: BBB National Programs, a non-profit organization, is the home of U.S. independent industry self-regulation, currently operating more than a dozen globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. These programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. BBB National Programs continues to evolve its work and grow its impact by providing business guidance and fostering best practices in arenas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas. To learn more, visit bbbprograms.org.
About the National Advertising Division: The National Advertising Division (NAD) of BBB National Programs provides independent self-regulation and dispute resolution services, guiding the truthfulness of advertising across the U.S. NAD reviews national advertising in all media and its decisions set consistent standards for advertising truth and accuracy, delivering meaningful protection to consumers and leveling the playing field for business.
Contact Information
Name: Jennie Rosenberg
Email: jrosenberg@bbbnp.org
Job Title: Media Relations
LexisNexis® Launches InterAction+™ Cloud CRM Solution with Insights to Drive Relationship Intelligence for Law Firm Growth
Secure cloud functionality, mobile connectivity, modern user experience and interface, with key LexisNexis content integrations support lawyers’ business development needs
RALEIGH, North Carolina/ LONDON, U.K. – July 25, 2023 – LexisNexis® Legal & Professional, a leading provider of information and analytics, today announced the launch of InterAction+™, a new cloud-based legal CRM that unites a feature-rich business development tool with a modern user experience, cloud infrastructure, and exclusive content from LexisNexis® to help lawyers manage relationships and identify opportunities and at-risk clients.
Many law firms struggle to proactively uncover new business opportunities while trying to mitigate at-risk clients and secure their business. InterAction+ delivers actionable insights from Context Company Analytics that provide predictive data analytics to address these issues. US customers can view litigation events by firm, practice area, and jurisdictions for users’ clients and prospects in an easily digestible format. With an at-a-glance dashboard, InterAction+ allows users to quickly identify relationships at risk, clients with low engagement and others that need immediate attention.
Over the coming months, InterAction+ will continue to add new features and content integrations, including news and company information from LexisNexis® Legal News and LexisNexis® Dossier.
“Law firms of all sizes are facing more competition than ever, and technology is a necessary priority to help secure business,” said Sean Fitzpatrick, CEO, LexisNexis UK and North America. “InterAction+ combines the power of a legal CRM with exclusive content from LexisNexis®, allowing law firms to stay ahead of the competition.”
The InterAction+ solution offers anytime-anywhere access, data security, and a solution for firms of all sizes. Some of the many InterAction+ features and benefits, with exclusive LexisNexis® content, include:
- Modern User Interface: Improved layout and design simplifies navigation and improves readability by surfacing essential insights and tasks for a better overall user experience.
- InterAction+™ Home: At-a-glance dashboard highlights connections that are weak, at risk, and have low engagement to quickly identify collaboration opportunities and take actionable steps.
- Context: Integrated data from Context, shows litigation events by firm, practice area, and jurisdictions for users’ clients and prospects to inform business development opportunities.
- Daily Digest: Capture important tasks and activities in a daily configurable email that prioritizes business development and allows the addition of new tasks without interrupting users’ workflow.
- Mobile: Easily access, from a smart device, client relationship intelligence and litigation opportunities with exclusive LexisNexis content from anywhere you work.
With the introduction of InterAction+, customers will have the choice of where data is stored. InterAction+ is a cloud offering, encompassing both the hybrid cloud and full cloud solutions. With the hybrid cloud solution, customers manage their data, and with the full cloud solution, LexisNexis stores data on behalf of customers.
For more information on InterAction+ please visit interaction.com.
About LexisNexis Legal & Professional
LexisNexis® Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
Media Contacts:
Jayme Soulati
LexisNexis InterAction
Jayme.Soulati@lexisnexis.com
+1 937 232 2529