LexisNexis® Launches InterAction+™ Cloud CRM Solution with Insights to Drive Relationship Intelligence for Law Firm Growth

Secure cloud functionality, mobile connectivity, modern user experience and interface, with key LexisNexis content integrations support lawyers’ business development needs

 

RALEIGH, North Carolina/ LONDON, U.K. – July 25, 2023 LexisNexis® Legal & Professional, a leading provider of information and analytics, today announced the launch of InterAction+, a new cloud-based legal CRM that unites a feature-rich business development tool with a modern user experience, cloud infrastructure, and exclusive content from LexisNexis® to help lawyers manage relationships and identify opportunities and at-risk clients.

Many law firms struggle to proactively uncover new business opportunities while trying to mitigate at-risk clients and secure their business. InterAction+ delivers actionable insights from Context Company Analytics that provide predictive data analytics to address these issues. US customers can view litigation events by firm, practice area, and jurisdictions for users’ clients and prospects in an easily digestible format. With an at-a-glance dashboard, InterAction+ allows users to quickly identify relationships at risk, clients with low engagement and others that need immediate attention.

Over the coming months, InterAction+ will continue to add new features and content integrations, including news and company information from LexisNexis® Legal News and LexisNexis® Dossier.

“Law firms of all sizes are facing more competition than ever, and technology is a necessary priority to help secure business,” said Sean Fitzpatrick, CEO, LexisNexis UK and North America. “InterAction+ combines the power of a legal CRM with exclusive content from LexisNexis®, allowing law firms to stay ahead of the competition.”

The InterAction+ solution offers anytime-anywhere access, data security, and a solution for firms of all sizes. Some of the many InterAction+ features and benefits, with exclusive LexisNexis® content, include:

 

  • Modern User Interface: Improved layout and design simplifies navigation and improves readability by surfacing essential insights and tasks for a better overall user experience.
  • InterAction+ Home: At-a-glance dashboard highlights connections that are weak, at risk, and have low engagement to quickly identify collaboration opportunities and take actionable steps.
  • Context: Integrated data from Context, shows litigation events by firm, practice area, and jurisdictions for users’ clients and prospects to inform business development opportunities.
  • Daily Digest: Capture important tasks and activities in a daily configurable email that prioritizes business development and allows the addition of new tasks without interrupting users’ workflow.
  • Mobile: Easily access, from a smart device, client relationship intelligence and litigation opportunities with exclusive LexisNexis content from anywhere you work.

 

With the introduction of InterAction+, customers will have the choice of where data is stored. InterAction+ is a cloud offering, encompassing both the hybrid cloud and full cloud solutions. With the hybrid cloud solution, customers manage their data, and with the full cloud solution, LexisNexis stores data on behalf of customers.

For more information on InterAction+ please visit interaction.com.

 

About LexisNexis Legal & Professional
LexisNexis® Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

 

Media Contacts:
Jayme Soulati
LexisNexis InterAction
Jayme.Soulati@lexisnexis.com
+1 937 232 2529

NAD Finds Where Food Comes From CARE Certified Program Animal Welfare Claim Supported through Use of CARE Certified Seal on Beef and Pork Labels

NAD Finds Where Food Comes From CARE Certified Program Animal Welfare Claim Supported through Use of CARE Certified Seal on Beef and Pork Labels

New York, NY – July 12, 2023 – The National Advertising Division (NAD) of BBB National Programs determined that Where Food Comes From, Inc. (WFCF) provided a reasonable basis for the implied animal welfare claim communicated through its “CARE Certified” Encircled Heart Seal on beef and pork labels and in advertising its certification for these products.

WFCF is an independent, publicly traded, third-party food verification company that offers its own certification programs including the CARE Certified program, which develops animal welfare standards for various industries, including beef (BeefCARE) and pork (PorkCARE), as well as third-party auditing services.

The implied claim at issue was challenged by Animal Welfare Institute, a Washington, DC-based nonprofit with the mission of seeking better treatment of animals everywhere.

NAD determined that WFCF’s CARE Certified logo/seal reasonably communicates, to a substantial percentage of consumers, that the treatment or living conditions of animals used to produce beef/pork products bearing the CARE Certified logo/seal exceed conventional industry standards for the treatment or care of animals.

NAD considered the evidence in the record and determined that the industry standard for beef production is represented by the Beef Quality Assurance (BQA) certification of the national Beef Checkoff program and industry standard for pork production is represented by the Common Swine Industry Audit (CSIA), which is a voluntary audit program that utilizes the swine industry’s training and education program, Pork Quality Assurance Plus (PQA Plus).

NAD concluded that the CARE Certified verification and auditing of standards, coupled with other areas in which CARE Certified standards exceed those of BQA and PQA/CSIA, demonstrate that CARE Certified standards sufficiently exceed baseline industry standards.

Therefore, NAD found WFCF’s use of its CARE Certified seal in its current form and in the context in which it appears on WFCF’s products to be substantiated.

In its advertiser statement, Where Food Comes From stated that it “is pleased with NAD’s decision.” WFCF further stated that it “is proud of the CARE Certified program and appreciates NAD’s acknowledgment of the program’s rigor, including with respect to its animal care standards and compliance verification.”

All BBB National Programs case decision summaries can be found in the case decision library. For the full text of NAD, NARB, and CARU decisions, subscribe to the online archive.

This press release shall not be used for advertising or promotional purposes.

About BBB National Programs: BBB National Programs, a non-profit organization, is the home of U.S. independent industry self-regulation, currently operating more than a dozen globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. These programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. BBB National Programs continues to evolve its work and grow its impact by providing business guidance and fostering best practices in arenas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas. To learn more, visit bbbprograms.org.

About the National Advertising Division: The National Advertising Division (NAD) of BBB National Programs provides independent self-regulation and dispute resolution services, guiding the truthfulness of advertising across the U.S. NAD reviews national advertising in all media and its decisions set consistent standards for advertising truth and accuracy, delivering meaningful protection to consumers and leveling the playing field for business.

Contact Information

Name: Jennie Rosenberg
Email: jrosenberg@bbbnp.org
Job Title: Media Relations

BBB National Programs’ Statement on Adoption of Adequacy for the EU-U.S. Data Privacy Framework

McLean, VA – July 11, 2023 – Dona Fraser, BBB National Programs’ Senior Vice President, Privacy Initiatives, issued the following statement today on the European Commission’s official adoption of its adequacy decision for the EU-U.S. Data Privacy Framework (EU-US DPF):

“Adequacy is the gold standard of transfer mechanisms under the GDPR. We commend the White House, the U.S. Department of Commerce, and the European Commission for achieving this remarkable and transformative milestone that propels the transatlantic economy forward and presents countless opportunities for businesses across diverse sectors.

As the longest-running Independent Recourse Mechanism (IRM) provider, the first recognized under Privacy Shield, trusted for more than 20 years by businesses of all sizes, we view this formal adoption of adequacy as an achievement that not only fosters trust in data security but also bolsters the economic ties between the European Union and the United States.

Today, the Data Privacy Framework is effective and, with appropriate instruction from the U.S. Department of Commerce, businesses can once again seamlessly transfer personal data from the EU to the U.S in compliance with EU law and we look forward to supporting those businesses in our IRM under this new Framework.

For the more than 5,000 businesses maintaining their self-certification under Privacy Shield, we want to assure you that we are fully prepared to facilitate your seamless transition to this new Framework, and we guarantee companies currently participating in BBB EU Privacy Shield will experience uninterrupted continuity of service in their transition to our EU-U.S. Data Privacy Framework program. Upholding the highest operational standards for businesses and safeguarding consumer rights has always been our priority.

We also extend a warm welcome to businesses that have temporarily paused their Privacy Shield self-certification, inviting them to join our program once again.”

Read the European Commission’s press release here. Learn more about the BBB National Programs Global Privacy Division here. Schedule a consultation with the Global Privacy Division here.

 

About BBB National Programs: BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard. The non-profit organization creates a fairer playing field for businesses and a better experience for consumers through the development and delivery of effective third-party accountability and dispute resolution programs. BBB National Programs oversees more than a dozen leading national industry self-regulation programs, and continues to evolve its work and grow its impact by providing business guidance and fostering best practices in arenas such as advertising, child-directed marketing, dispute resolution, automobile warranty, privacy, and emerging areas. To learn more, visit bbbprograms.org.

About BBB National Programs Global Privacy Division: BBB National Programs Global Privacy Division helps businesses show their partners and customers that they put privacy first, no matter where they operate. Our programs serve as key elements of the Cross-Border Privacy Rules and Privacy Shield frameworks, bridging gaps between divergent privacy and data protection regimes. By embracing our independent accountability mechanisms, participating businesses strengthen standards for data privacy and enhance consumer trust in the digital marketplace.

Contact Information

Name: Jennie Rosenberg
Email: jrosenberg@bbbnp.org
Job Title: Media Relations

National Advertising Review Board Finds That Charter’s Claims Referring to Specific Cable Internet Service Speeds are Not Misleading

New York, NY – July 6, 2023 – A panel of the National Advertising Review Board (NARB), the appellate advertising body of BBB National Programs, determined that Charter Communications, Inc.’s quantified speed claims do not mislead reasonable consumers. Examples of those claims include:

  • “Ultra-Fast speeds of 400 Mbps”
  • “Super-fast reliable speeds of 200 Mbps to power all your devices with no data caps”

 

The advertising at issue had been challenged at BBB National Programs’ National Advertising Division (NAD) by Frontier Communications Parent, Inc. Frontier offers residential internet service using fiber and DSL services over copper phone wire. Charter offers its residential internet service as Spectrum internet through a hybrid fiber coaxial network.

Following NAD’s decision (Case No. 7153), Charter appealed NAD’s recommendations to qualify its speed claims to indicate whether the speed claims refer to download or upload speeds. In support of its recommendation, NAD had concluded that both download and upload speeds are material considerations for consumers when selecting an internet service provider (ISP).

A majority of the NARB panel disagreed with NAD’s recommendation in the underlying decision, crediting Charter’s argument that it has been an industry practice for approximately two decades that quantified speed references in ISP advertising communicate download speeds. Absent any evidence of consumer confusion, the NARB panel concluded the challenged quantified speed claims made by Charter do not mislead reasonable consumers. One panel member dissented and found that the quantified speed claims, in context, were ambiguous, and could convey to reasonable consumers that the “speed” reference is to both upload and download speeds.

Charter stated that it “delivers speed tier options up to 1 Gbps to all of its customers and welcomes the appellate panel’s decision to set aside NAD’s recommendation with respect to the industry-standard manner in which these speed tier options are advertised.”

All BBB National Programs case decision summaries can be found in the case decision library. For the full text of NAD, NARB, and CARU decisions, subscribe to the online archive.

 

About BBB National Programs: BBB National Programs, a non-profit organization, is the home of U.S. independent industry self-regulation, currently operating more than a dozen globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. These programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. BBB National Programs continues to evolve its work and grow its impact by providing business guidance and fostering best practices in arenas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas. To learn more, visit bbbprograms.org.

About the National Advertising Review Board (NARB): The National Advertising Review Board (NARB) is the appellate body for BBB National Programs’ advertising self-regulatory programs. NARB’s panel members include 85 distinguished volunteer professionals from the national advertising industry, agencies, and public members, such as academics and former members of the public sector. NARB serves as a layer of independent industry peer review that helps engender trust and compliance in NAD, CARU, and DSSRC matters.

Contact Information

Name: Jennie Rosenberg
Email: jrosenberg@bbbnp.org
Job Title: Media Relations

Aya Healthcare Rebrands DocCafe, Expands Platform Reach

San Diego, CA — Aya Healthcare, the largest healthcare talent software and staffing company in the U.S., is pleased to announce the rebranding of DocCafe, its premier physician talent acquisition platform. DocCafe’s advanced recruitment solutions provide healthcare facilities access to the nation’s most extensive and active talent pool of over 100,000 highly qualified physicians conducting 11,500 monthly applications, ensuring timely fulfillment of their permanent vacancies.

Since DocCafe’s acquisition in 2022, Aya has increased its investments to revitalize the platform, employing advanced digital engagement and personalized algorithms to facilitate exceptional candidate matching. DocCafe is the only platform providing real-time physician engagement data, empowering healthcare facilities to make data-informed decisions to optimize cost and increase fulfillment.  In addition, the rebranded platform now extends its reach beyond physicians to advanced practice professionals (APPs), including physician assistants, certified registered nurse anesthetists, nurse practitioners and midwives. This comprehensive solution taps into an engaged user base actively seeking new opportunities, directly connecting them with leading facilities across the country.

“Aya’s investment in DocCafe has enabled it to become an indispensable digital physician recruitment solution for leading healthcare organizations,” said Mike York, Executive Vice President and DocCafe business unit leader. “DocCafe has more active physicians looking for work than any other platform. We are leveraging Aya Healthcare’s scale and resources to further drive innovation and deliver best-in-class solutions for organizations seeking to recruit physicians and advanced practice professionals.”

DocCafe is a complement to Aya Locums, Aya Healthcare’s digital locum tenens recruitment platform and end-to-end solution for managing locum utilization and spend.

To explore the newly rebranded DocCafe, visit https://www.doccafe.com/

###

About DocCafe
DocCafe is the premier talent acquisition platform for physicians, PAs, CRNAs and NPs. With the nation’s most extensive network of over 100,000 active physician jobseekers submitting over 11,500 applications monthly, the platform’s sophisticated digital recruitment solutions drive candidate engagement and makes it easy for healthcare facilities to fill job openings quickly. DocCafe is quick to get started and easy to use to source candidates at scale. Visit www.doccafe.com to explore our platform and unlock access to the largest network of ready-to-hire practicing physicians and advanced practice professionals.

DocCafe’s cutting-edge digital recruitment solutions are designed to maximize candidate engagement, providing healthcare organizations with a streamlined hiring process. By joining DocCafe, you’ll gain access to the nation’s largest network of active physician and advanced practice professionals. Visit www.doccafe.com to learn more and get started.

Contact Information

Name: Rebecca Kelley
Email: Rebecca.Kelley@ayahealthcare.com
Job Title: Public Relations Manager

National Advertising Review Board Recommends that Certain Claims for One Health Certified Poultry Products be Discontinued

New York, NY – June 28, 2023 – A panel of the National Advertising Review Board (NARB), the appellate advertising body of BBB National Programs, recommended that One Health Certification Foundation (OHC), an Iowa non-profit responsible for the One Health Certified standard, discontinue certain animal welfare, antibiotic use, and environmental impact claims used on the OHC website and label.

The advertising at issue had been challenged by The American Society for the Prevention of Cruelty to Animals, a non-profit corporation, and the Antibiotic Resistance Action Center, an academic organization housed in the Milken Institute School of Public Health at George Washington University. Following NAD’s decision (Case No. 7129), OHC appealed NAD’s recommendations to discontinue specific claims regarding its animal care certification system.

In agreement with NAD, the NARB panel concluded that the claims at issue are misleading and determined that the OHC label conveys to reasonable consumers that OHC’s poultry care standards exceed industry norms, even though they are similar to industry standards. The NARB panel further found that the claims communicated by the label are not properly clarified through a link on the label directing consumers to its website for additional information.

The NARB panel recommended that OHC discontinue:

  • Certain express animal welfare claims as well as modify its label and website to avoid conveying that OHC-certified producers maintain the most, or one of the most rigorous animal welfare programs among chicken and turkey producers, or that OHC significantly exceeds industry animal welfare standards.
  • “Antibiotic restrictions” and “responsible antibiotic use” claims as well as modify its label and website to avoid conveying that OHC-certified producers use antibiotics more judiciously than the industry standard and significantly exceed industry antibiotic use standards.
  • “Supports environmental stewardship classes in order to minimize the impact of animal production on the environment,” and its “environmental impact” claim as well as modify its label and website to avoid conveying that OHC exceeds industry standards for environmental stewardship, OHC-certified farmers and producers use environmentally friendly production practices, and OHC-certified producers do not employ production practices that are harmful to the environment.

 

OHC stated that it “believes the claims at issue in its NARB appeal clearly convey to consumers what the OHC program entails, and we respectfully disagree with the NARB’s finding that the claims are misleading. That said, OHC appreciates the NARB’s time and attention to this matter.” OHC further stated, “we intend to update OHC’s website in accordance with the NARB’s recommendations” and noted that it will “engage with USDA to ensure that the seal itself is truthful and not misleading, consistent with the NARB’s recommendations.”

All BBB National Programs case decision summaries can be found in the case decision library. For the full text of NAD, NARB, and CARU decisions, subscribe to the online archive.

About BBB National Programs: BBB National Programs, a non-profit organization, is the home of U.S. independent industry self-regulation, currently operating more than a dozen globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. These programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. BBB National Programs continues to evolve its work and grow its impact by providing business guidance and fostering best practices in arenas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas. To learn more, visit bbbprograms.org.

About the National Advertising Review Board (NARB): The National Advertising Review Board (NARB) is the appellate body for BBB National Programs’ advertising self-regulatory programs. NARB’s panel members include 85 distinguished volunteer professionals from the national advertising industry, agencies, and public members, such as academics and former members of the public sector. NARB serves as a layer of independent industry peer review that helps engender trust and compliance in NAD, CARU, and DSSRC matters.

Contact Information

Name: Jennie Rosenberg
Email: jrosenberg@bbbnp.org
Job Title: Media Relations

Latest ENTERVAL Analytics, LLC® Data Shows Rebounding Private Student Loan Originations and Consistent Repayment Trends

Use of Forbearance Decreases and Default Rates are Normalizing to Pre-Pandemic Levels

June 27, 2023 – Enterval Analytics, LLC, has released the 20th edition of the bi-annual Private Student Loan Report (“Report”). The latest Report represents data contributions of fourteen private student loan lenders representing 65% of outstanding private student loans in the United States. The Report again shows students and families are responsibly utilizing private student loans to cover college costs.

Private student loan originations increased 10.21% year-over-year in AYTD 2022/23 for a total of $9.28 billion. The vast majority of borrowers continue to effectively manage private student loans. Gross charge-offs have stabilized at 2.44% and forbearance utilization remained extremely low at 1.36%. Early-stage delinquencies rates rose in Q4 2022 and are now normalizing at 2.86%, not far from the pre-pandemic average of 2.57%. Late-stage delinquency levels are 1.44%, consistent with pre-pandemic levels.

“The strength and stability of the private student loan market remains consistent and repayment trends continue to normalize to pre-pandemic levels,” said John Falb, CEO of Enterval Analytics. “While the payment pause on federal loans is set to expire later this summer, we are not expecting a significant impact on private student loan market performance. Private lenders assess the ability to repay through underwriting, which considers federal student loan obligations. Given the continued strength in the US labor market, a mild recession should have limited impacts.”

In addition to being fully underwritten to assess creditworthiness and ability to repay, private student loans are also school-certified, and 87.72% are cosigned. Approximately 7.30% of total student loans outstanding as of Q1 2023 are private student loans, which includes refinance, in-school, and parent loans. The remaining 92.70% of the $1.76 trillion in student loans are owned or guaranteed by the U.S. Department of Education. The Report reflects data as of Q1 2023 for in-school private student loans only and the performance metrics do not include federal student loan data.

The bi-annual Report includes continuous contributions from the five largest private student loan lenders and holders: Citizens Bank, N.A., Discover Bank, Navient, PNC Bank, N.A., and Sallie Mae Bank. In addition, the Report includes data from nine other student lender contributors. In total, these contributors represent most of the in-school originations and a majority of the private student loans outstanding in the U.S.

About Enterval Analytics, LLC.

Enterval Analytics was formed to provide industry leading research, tools, and insights for the private student loan market. Previously, the private student loan report was published by MeasureOne. In 2021, Enterval acquired certain reporting assets of MeasureOne and has assumed the lead in creating this Report.

Enterval has a dedicated team of seasoned professionals, with specialized experience in data analysis, finance, student loan portfolio management, higher education policy, public and government relations—Enterval is uniquely positioned to deliver reporting and software tool solutions focused on the higher education space. For more information about Enterval, visit www.enterval.com.

The full Private Student Loan Report is available for download at https://www.enterval.com/#reports

Contact Information

Name: John Falb
Email:jfalb@enterval.com
Job Title: President and CEO

LexisNexis Adds Agreement Analysis to the Lexis+ Ecosystem to Aid Transactional Attorneys

New tool harnesses the power of extractive AI, leveraging expert legal content and
7 million clauses to
help quickly analyze, negotiate, and finalize transactional agreements

NEW YORK LexisNexis® Legal & Professional, a leading global provider of information and analytics, today announced an expansion of its document analysis tools into the transactional space. Agreement Analysis, the newest enhancement to the Lexis+® ecosystem, reduces the manual tasks that accompany researching, negotiating, and finalizing transactional agreements. The product currently supports M&A transactions, including merger, stock purchase and asset purchase agreements, with more transactions coming in future releases.

Agreement Analysis uses AI to extract and recommend alternate clause language from seven million clauses publicly filed in SEC EDGAR documents, and from Practical Guidance sample clauses, templates and agreements. From there, attorneys can quickly compare alternate language for the most highly negotiated clauses in their document, and leverage drafting guidance and insights from Practical Guidance and benchmarking data points from Market Standards, to effectively customize clauses for a transaction.

“Transactional attorneys spend a significant amount of time analyzing clause language in large, complex documents to produce the most favorable terms and ensure they haven’t overlooked anything,” said Sean Fitzpatrick, CEO of LexisNexis North America, UK and Ireland. “Agreement Analysis extracts and delivers on-point alternative clause language from seven million clauses and presents them along with drafting insights and guidance in a way that saves time and improves attorney knowledge and efficiency.”

Upon uploading a document, an intuitive dashboard extracts and displays pertinent deal parameters, and a breakdown of the available alternative language for the most highly negotiated clauses. It also provides links to source documents and related Practical Guidance content and tools, including Market Standards and the State Law Comparison Tool.

Agreement Analysis parses lengthy documents into an easily navigable clause outline and recommends semantically relevant yet meaningfully diverse alternate clauses that can be selected and compared side-by-side for easy review, analysis and editing. Relevant drafting notes, data points and other Practical Guidance content provide additional point-of-view positioning and jurisdictional information, helping users understand drafting nuances underpinning each provision. Once edited, the finalized clause can be inserted into the original document.

“Agreement Analysis dramatically improves the entire transactional drafting and review process for all parties involved and exemplifies our commitment to improving the lives of legal professionals through the combined application of advanced technologies, industry-leading content and workflow efficiencies,” said Jeff Pfeifer, Chief Product Officer, LexisNexis North America, UK and Ireland. “With Agreement Analysis, we’re continuing to add value to the Lexis+ ecosystem, while enabling legal professionals to develop higher impact transactional documents in less time. Our solution relies on extractive AI, technology that improves decision insights for our customers.  Extractive AI is also a fundamental building block for our next-generation generative AI solutions, like the recently announced Lexis+ AI.”

For more information on Lexis+ Agreement Analysis features, please visit lexisnexis.com/en-us/products/lexis-plus/agreement-analysis.page.

 

About LexisNexis Legal & Professional
LexisNexis® Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.

Media Contact

Dana Greenstein
LexisNexis Legal & Professional
212-448-2163
dana.greenstein@lexisnexis.com

National Advertising Division Finds Challenged #1 Claims for Voltaren Arthritis Pain Relief Supported; Recommends Others be Modified or Discontinued

New York, NY – June 27, 2023 – The National Advertising Division (NAD) of BBB National Programs determined that Haleon, plc provided a reasonable basis for the challenged claims that its Voltaren Arthritis Pain Relief Gel is the:

  • “#1 Doctor Recommended Topical Pain Relief Brand”
  • “#1 Topical Pain Reliever Globally”

NAD also concluded that the “#1 Doctor Recommended” claim as it appears on Haleon’s website and CVS’ website is not misleading. However, NAD recommended that the advertiser discontinue the claim that “most topicals heat, cool, or irritate the surface of the skin, which masks the pain” or modify it to avoid conveying that other topical pain relievers are ineffective.

The claims at issue were challenged by competitor RB Health (US) LLC.

Voltaren Arthritis Pain Relief Gel is a topical nonsteroidal anti-inflammatory drug (NSAID) that is applied to the skin to provide temporary relief of joint pain associated with arthritis. Originally only available through prescription, Voltaren became available over the counter (OTC) in 2020.

“#1 Doctor Recommended” and “#1 Topical Pain Reliever Globally”

Based on the evidence in the record, NAD concluded that Haleon provided a reasonable basis for the claims “#1 Doctor Recommended Topical Pain Relief Brand” and “#1 Topical Pain Reliever Globally.”

However, NAD found that the claim “#1 Doctor Recommended Topical Pain Relief Brand,” if viewed in isolation and out of context, could reasonably convey a message about Voltaren being indicated for general pain and not just arthritis pain. Therefore, NAD recommended that when the advertiser makes this claim in other contexts it clearly and conspicuously discloses that Voltaren is approved for the treatment of arthritis pain.

“Most Topicals Heat, Cool, or Irritate the Surface of the Skin Which Masks the Pain”

NAD considered whether this claim is merely a description of the mechanism of action of most other topical pain relievers on the market, such as menthol-based products known as “counterirritants.” However, NAD determined that the claim could reasonably convey a misleading message to consumers that such products may harm the skin and be ineffective at treating pain.

Therefore, NAD recommended that the claim be discontinued or modified to avoid conveying the message that other topical pain relievers are ineffective.

In its advertiser statement, Haleon stated that it “agrees to comply with NAD’s decision” and that it “will take NAD’s additional recommendations into consideration in future advertising.”

All BBB National Programs case decision summaries can be found in the case decision library. For the full text of NAD, NARB, and CARU decisions, subscribe to the online archive.

This shall not be used for advertising or promotional purposes.

About BBB National Programs: BBB National Programs, a non-profit organization, is the home of U.S. independent industry self-regulation, currently operating more than a dozen globally recognized programs that have been helping enhance consumer trust in business for more than 50 years. These programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. BBB National Programs continues to evolve its work and grow its impact by providing business guidance and fostering best practices in arenas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas. To learn more, visit bbbprograms.org.

About the National Advertising Division: The National Advertising Division (NAD) of BBB National Programs provides independent self-regulation and dispute resolution services, guiding the truthfulness of advertising across the U.S. NAD reviews national advertising in all media and its decisions set consistent standards for advertising truth and accuracy, delivering meaningful protection to consumers and leveling the playing field for business.

Contact Information

Name: Jennie Rosenberg
Email: jrosenberg@bbbnp.org
Job Title: Media Relations

J Collection Hotels and Development is Proud to Announce the New Opening of the Former Marianite Convent, the Holy Angels Bywater Hotel and Residences

NEW ORLEANS, La. (June 1, 2023) The J Collection recently restored the former site of the Marianites of Holy Cross convent into a new concept, the Holy Angels Bywater Hotel and Residences.

J Collection Hotels and Development partners Joe Jaeger and Arnold Kirshman assembled a creative team for the Holy Angels restoration project with Spartan Builders as the contractor.

The historic location’s building accommodations include one- and two-bed guest rooms and residential-style apartments. Additional improvements are a new pool and spa deck, along with a restaurant and bar. The restaurant and bar space will open soon, and the restoration of the existing chapel is underway, ensuring that Holy Angles is a perfect location for special occasions and weddings.

Bywater residents, visitors, and guests looking for residential opportunities, hotel, and short-term rental (STR) options have a unique opportunity with Holy Angels Bywater Hotel and Residences. The project was built with flexibility in mind and can accommodate any of the mentioned usages.

STRs are a popular option for people who need a temporary place to stay as they can be more cost-effective than hotels, with discounted rates depending on the length of stay. The Holy Angels property meets that option in the marketplace, but unlike most STRs, it combines the amenities of a hotel with the accommodations of a traditional STR.

Another attraction to STRs is they provide a more authentic and personalized travel experience. When STR guests stay at Holy Angels, they will have a sense of the Bywater culture and lifestyle, with amenities such as fully equipped kitchens, full-size washers and dryers, and living spaces.

The new hotel and STR additions promise to enhance the historic Bywater neighborhood and New Orleans community. The local communities within the Bywater have an invested interest in Holy Angels and have deeply cherished the landmark site for decades. The J Collection is committed to preserving the Holy Angels’ legacy for generations to come.

About Holy Angels Bywater Hotel and Residences

The Holy Angels Bywater Hotel and Residences resides at 3500 St Claude Ave, New Orleans, in one of the city’s most culturally vibrant neighborhoods. The hotel’s property was home to the Marianites of Holy Cross for 165 years, founded in 1849. The memory of the Marianites’ devotion to the property lives on as the J Collection ushers in a new era. For information, please visit www.holyangelshotel.com.

About J Collection

The J Collection represents 17 unique, locally owned and operated hotels with more than 2,050 rooms in New Orleans and Southeast Region. Each property has a distinctive style and personality, offering an authentic experience steeped in rich culture and charm. The collection is comprised of: The Jung Hotel & Residences, Hotel Mazarin; Hotel Le Marais, Dauphine Orleans; Le Richelieu, Melrose Mansion, Audubon Cottages, Maison Dupuy Hotel, Historic Streetcar Inn, Chateau Hotel, Hotel Royal, French Quarter Suites, New Orleans Courtyard Hotel, the New Orleans Airport Hotel, Nottoway in White Castle, La., Dunleith Historic Inn in Natchez, MS, and Sheraton Refuge Resort and Conference Center in Flowood, MS. Additionally, The Rubenstein Hotel on St. Charles Ave. will be joining the roster in September 2023. For more information, visit www.jcollectionhotels.com.

Media Contact:

POLA Marketing (504) 233-6889
hello@polamarketing.com

J Collection Contact:

Mark S. Wilson (504) 503-1455
mark.wilson@jcollectionhotels.com